Desktop Support Analyst II (Onsite in Plymouth or Burnsville, MN)

Desktop Support AnalystInsight Global is seeking a Desktop Support Analyst for one of our Financial Credit Union clients in Minneapolis, MN. You will be required to sit onsite in either Plymouth or Burnsville MN (heavy preference on Plymouth). This individual will be working with the Information Technology team to complete the setup, installation and general maintenance of PC hardware, software and peripherals. Minimize PC downtime by providing periodic preventive maintenance. Assist with PC hardware repair as required. Coordinate with outside service providers for repair or replacement of equipment, as needed. As a Desktop Support Analyst, you will be responsible for providing excellent first level phone and email-based support to both on-site and remote users in a mixed Active Directory/Azure Active Directory environment, using Microsoft Windows-based endpoints and iOS/Android-based mobile devices. Our Desktop Support Analysts also provide guidance and support for end-users contacting the Help Desk by effectively identifying issues and resolving or escalating problems appropriately. They proactively take ownership for problems while documenting the issue and resolution within the Help Desk software. A few additional daily responsibilities include the following:Acts as an initial point of contact for helpdesk calls and tickets.Provides PC software application support and installation as required.Completes the setup, installation and general maintenance of PC hardware and peripherals directly related to the clients support of the local area network, wide area network, telecommunications network and branch operation activities. This includes personal computers, printers, scanners, telephones, copiers and other special purpose computer hardware supporting department activities.Ensures that individual equipment and wiring labels are accurately maintained and discrepancies are correctedWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io.