Commercial Lines Account Manager
FINITETEK INC
Job Description
Senior Commercial Lines Account Manager
\nPosition Type: Full-Time
\nLocation: West Springfield, MA
\n \nJob Description
\nWe are seeking an experienced and motivated Senior Commercial Lines Account Manager to join our growing team. The ideal candidate will have a strong background in the Property & Casualty (P&C) insurance industry and the ability to confidently manage an existing book of commercial insurance accounts.
\n \nThis individual will play an important role in delivering exceptional customer service, building strong client relationships, and serving as a trusted advisor to commercial insurance clients. The successful candidate should be comfortable handling client calls, addressing coverage needs, and managing day-to-day account servicing responsibilities with the support of the team.
\n \nKey Responsibilities
\nManage and service an existing book of commercial lines insurance accounts.
\nBuild and maintain strong, long-term relationships with clients.
\nServe as a trusted advisor by understanding clients' insurance needs and recommending appropriate coverage solutions.
\nHandle incoming client inquiries, policy changes, renewals, and other service requests.
\nReview policies, endorsements, and insurance documentation for accuracy.
\nCoordinate with insurance carriers to obtain quotes, process policy changes, and resolve account-related issues.
\nAssist with policy renewals and ensure timely follow-up.
\nProvide professional and responsive customer service.
\nIdentify opportunities to improve account retention and strengthen client relationships.
\nCollaborate with team members to ensure efficient account management and client satisfaction.
\n \nQualifications & Requirements
\nPrevious experience in the Property & Casualty (P&C) insurance industry.
\nCommercial Lines Account Management experience preferred.
\nStrong knowledge of commercial insurance policies, coverages, and servicing procedures.
\nExcellent verbal and written communication skills.
\nAbility to manage multiple accounts and prioritize tasks effectively.
\nStrong customer service and relationship-building skills.
\nDetail-oriented with excellent organizational and problem-solving abilities.
\nSelf-motivated, dependable, and able to work independently as well as part of a team.
\nComfortable handling client calls and managing day-to-day responsibilities.
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