Account Manager

The Account Manager serves as the primary customer contact and coordinates customer requirements throughout the full order lifecycle, from initial inquiry and quotation through production, delivery, invoicing, and payment. This role manages multiple concurrent customer projects and priorities, working cross-functionally to maintain clear communication, identify risks, resolve issues, and deliver a consistently strong customer experience. Success requires exceptional organization, follow-through, sound judgment, and the ability to coordinate complex work in a fast-paced manufacturing environment Successful candidates will demonstrate strong customer communication, project coordination, prioritization, problem-solving, and cross-functional collaboration skills. What you’ll do as an Account Manager: Act as the primary point of contact for assigned accounts Ensure an outstanding customer experience from the moment of inquiry through final delivery and collection of payment Coordinate multiple, concurrent customer projects from initial inquiry through production, delivery, and payment, maintaining clear priorities, timelines, action items, and communication across internal teams and external stakeholders Build strong customer relationships and trust to retain existing business and identify opportunities for account growth Identify, communicate, and proactively manage risks related to customer requirements, pricing, materials, production schedules, quality, and delivery commitments. Serve as the voice of the customer by communicating in a timely, effective, and positive manner, ensuring customer needs are met while continuously improving the customer experience Collaborate effectively and in a timely manner with internal departments, including Supply Chain, Master Scheduling, Production, and Warehouse, to fulfill customer requirements. Coordinate customer-requested changes, ensuring requirements, commercial implications, timing, approvals, and internal actions are clearly documented and communicated. Attend customer and production meetings, documenting requirements, action items, risks, and next steps Ensure the quotation process is followed and quotations are delivered within established turnaround times and customer expectations We’re looking for an Account Manager with: Bachelor’s degree or equivalent combination of education and relevant experience preferred 5 to 7 years of successful experience in an externally facing account-management, customer-service, or similar role within a high-volume, fast-paced manufacturing environment. Business-to-business experience is preferred Demonstrated experience coordinating multiple projects, customer orders, or workstreams simultaneously in a fast-paced, cross-functional environment. Formal project-management experience is not required Experience with quotation processes, pricing tools, and cost calculations Experience working with international customers or cross-border teams is preferred This position reports to the Vice President, NA Business Development – Card & Board Games. Benefits at Cartamundi: Climate controlled facility 401(k) with company match Health, dental, and vision insurance starting day one HSA (Health Savings Account) and FSA (Flexible Savings Account) Short-Term and Long-Term Disability Paid time off Tuition reimbursement Employee discounts on daycare, gym memberships, travel, and much more Knowledge & Skills required: Strong organizational and project coordination skills, with the ability to manage multiple customer initiatives, competing priorities, dependencies, and deadlines simultaneously Strong interpersonal skills with the ability to effectively communicate verbally and in writing in English Strong presentation and communication skills with both internal and external audiences Strong negotiation and conflict-resolution skills Self-motivated with a drive for success Strong Microsoft Excel skills, including the ability to create PivotTables and use lookup functions, along with proficiency in Microsoft PowerPoint Demonstrated commitment to the company’s values and to delivering an excellent customer experience Experience with SAP or other ERP systems preferred Physical requirements and working conditions: The manufacturing facility comprises both enclosed office space and active manufacturing areas. This position requires the ability to: Move throughout the facility to address issues, support customer requirements, and attend meetings Perform sedentary work involving prolonged use of computers and related systems The role generally operates during standard business hours. However, depending on customer locations and business demands, flexibility may be required to address customer inquiries outside regular business hours Domestic travel up to 25% This Account Manager position is located on-site in our East Longmeadow facility Cartamundi does not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS dhs.gov/e-verify. Candidates must be 18 years old to work for Cartamundi. About Cartamundi: At Cartamundi, we’re all united by our common belief that world is better with play. Play is what keeps us going, and it always has been our greatest motivation. That's why we live different and play different. To us, it is not just an activity. It is a guiding mindset that reminds us to have fun, to be fair, to connect with people – across cultures and generations – and to embrace shared experiences. We are a worldwide leader in playing cards and in “play” solutions. Our owned brand portfolio includes a suite of heritage brands which go back as far as 1848, including global brands like Bicycle®, HRO®, Bee®, Copag®, Shuffle® and many locally loved brands. These brands combine craftsmanship with innovation as the basis for their continued relevance and positive contribution to the local communities that love and use these brands. At Cartamundi, we have significant expertise in printing; our presses have been running since 1765. Today, our company has become the largest playing cards and board game manufacturer in the world and the trusted partner of leading toy companies. We make well-known brands such as Monopoly®, Uno®, Magic: The Gathering®, Guess Who ®, Pokémon®, Trivial Pursuit® every day. As we look into the future and how entertainment evolves, we are bringing the digital world to the physical world and vice versa. We have a dedicated team of experts that is looking into future technologies, products, applications that can get our consumers and communities to truly live different and play different. We are still a family-owned company with headquarters in Belgium and have a global network of 16 manufacturing facilities, 6 design centers, 1 digital studio and 1 global R&D center. #J-18808-Ljbffr