Express Service Advisor At Ford of Clermont

Express Service Advisor At Ford of Clermont

In addition to competitive pay, we offer our associates the following benefits:

• Health insurance, Dental insurance, Vision, Life, Disability insurance
• 401(k) with company match
• Paid time off
• Professional work environment, with job training and advancement opportunities
• Flexible Work schedule
• Employee Discounts
• Growth Opportunities
• Tenure bonus
• Additional income opportunities (monthly)
• Company Trips Awards

RESPONSIBILITIES:

• Greets all customers promptly; provides timely professional service.
• Check customer in with Tablet / Ipad
• Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.
• Estimates cost and completion time/settles customer accounts.
• Communicates with customer about status of work (Phone, Text, Video and Email)
• Coordinates activities to ensure repair work is fixed right the first time and completed on time.
• Communicates efficiently with the technicians
• Obtains the customer's written approval on all repair orders at the time of the write-up or when closing additional add-on sales. Inspects every finished repair order for proper completion, and pricing accuracy, and legibility.
• Meets or exceeds goals for add-on sales.
• Delivers the right car in perfect condition every time.
• Identifies repeat customers/first time customer and treats them accordingly.
• Contacts customers to remind them of service appointments and/or when scheduled maintenance is due.
• Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller's inquiry.
• Documents repair order changes.
• Eliminates surprises for customers by reviewing service repairs and their associated charges to ensure accuracy.
• Promptly addresses and resolves customer viewpoint and service follow-up issues.

QUALIFICATIONS FOR A SERVICE ADVISOR / WRITER:

• 18 year or older
• Valid Driver's License
• Willingness and Desire to work with technology (tablet, computer, cell phone)
• Excellent communication skills
• Excellent customer service skills
• Work on your feet (lot of walking back and forth)
• Ability to set and achieve targeted goals
• *see hiring manager for details EOE/DFWP
• Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.