Enterprise Support Manager, ES-NAMER-SUP

Enterprise Support Manager

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset. The AWS Support team is seeking an Enterprise Support Manager that enjoys solving problems and working with customers and who has a background from a variety of different fields.

Physical Requirements Open to traveling up to 25%.

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness. We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

- 4+ years of technical team management experience- 5+ years of direct customer engagement, with a focus on support to senior executives (Vice President and C-level) experience- Bachelor's degree in Computer Science, Math, or a related field- Experience in technical team management- Experience in direct customer engagement, with a focus on support to senior executives (Vice President and C-level)- Experience working with enterprise software companies- Bachelor's degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field- 5+ years of managing technical teams

Preferred Qualifications

- Experience driving projects to improve support-related processes and technical support- Experience in systems administration, network engineering, or software development engineering- Experience in technical account management, business relationship management, or consulting- Experience with AWS services or other cloud offerings- Experience working with enterprise software companies- Past experience as a systems administration, network engineer, or software development engineer- Record of driving projects to improve support-related processes and the technical support experience- Professional oral and written communication skills, presenting to an audience containing one or more executive team member(s)- Ability to manage and work shifts

Amazon is committed to a diverse and inclusive workplaceAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at .

USA, CA, East Palo Alto - 194,300.00 - 262,800.00 USD annuallyUSA, CA, San Francisco - 194,300.00 - 262,800.00 USD annually