Waterworks Industry Technical Inside Sales - Quakertown, PA

Waterworks Industry Technical Inside Sales - Quakertown, PA

Job Category: Sales

Requisition Number: DRAFT001042

Posted: December 18, 2024

Full-Time

On-site

Quakertown, PA 18951, USA

Job Details

Description

Looking for more than just a job? At LB Water Service, we offer more than a paycheckwe're offering a future. Join a company that values you and your family, provides exceptional benefits, competitive pay, and opportunities for long-term growth and financial securityand we are 100% Employee-Owned! At LB Water Service, we're all about investing in you. Join a team that treats you like family and helps you build the career you've always wanted!

LB Water Service is actively seeking a dedicated and knowledgeable Technical Customer Service Representative with Inside Sales experience in the waterworks industry. The ideal candidate will have a strong background in providing technical support, assisting customers with product inquiries, and offering tailored solutions to meet their needs. This role requires expertise in waterworks products and services, along with the ability to drive sales and maintain positive customer relationships. If you have a passion for the industry and a proven track record in customer service and sales, we encourage you to apply for this exciting opportunity.

Position Requirements:

• Minimum of 5 years of sales or technical experience within the waterworks industry.
• Experience in sales order entry and purchasing.
• Proficiency in reading blueprints, estimating, and performing takeoffs.

General Overview:

The role involves processing and managing moderately complex customer orders, inquiries, and complaints related to products and services, offering specialized technical knowledge and application support. You will cultivate ongoing relationships with select customers and the sales team, particularly those focused on technical aspects of the product. This position demands a comprehensive understanding of products, availability, and sales territories, acting as a vital link between the customer and the company. It typically requires at least one year of experience, completion of product-specific technical training, and proven expertise in technical product and process knowledge.

Key Responsibilities:

• Record and process customer orders and inquiries received via mail, phone, or in-person interactions.
• Provide timely and accurate pricing, availability, and scheduling information within set guidelines.
• Recommend additional or alternative products and services to meet customer needs.
• Verify and approve credit within established limits, ensuring order confirmation.
• Research and resolve customer complaints and technical issues.
• Serve as a liaison between customers and sales staff to ensure prompt responses.
• Monitor order activity, alerting the relevant team members to potential delivery delays and expediting urgent orders.
• Troubleshoot and resolve technical challenges with customers.

About LB Water:

For over 50 years, LB Water has been a leader in providing innovative water, wastewater, and stormwater solutions, delivering high-quality products, expert service, and comprehensive training to our customers. From our humble beginnings in Selinsgrove, Pennsylvania, we've grown to operate ten full-service locations across Pennsylvania, Maryland, Virginia, Ohio, West Virginia, Delaware, New Jersey, and Washington D.C. As a 100% employee-owned company, we place great value on recruitment, professional growth, and the well-being of our employees. With over 250 employees, we are proud to be recognized as one of Pennsylvania's Top 100 Places to Work.

Employee Benefits:

• Employee Stock Ownership Plan (ESOP): LB Water is 100% employee-owned, with company stock allocated to individual employee pension accounts.
• Comprehensive Health Coverage: LB Water fully covers medical, prescription, and deductible expenses.
• Additional Insurance Options: Dental, vision, life, and short- and long-term disability insurance are available via payroll deductions.
• Retirement Plan: 401(k) with employer contribution.
• Paid Time Off: Paid vacation, sick leave, and holidays.

Equal Employment Opportunity Statement: LB Water is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status, or any other characteristic protected by law.