Administrative Support Coordinator

About AVT

AVT (Advanced Vision Technology) is a leader in print inspection and quality assurance solutions for the packaging and labels industry.

Position Summary

AVT US is looking for a highly organized and detail-oriented Administrative Support Coordinator to join our team. In this role, you will play a key part in supporting our Service, Sales, and Operations departments, ensuring smooth daily operations and excellent customer service.

This position is ideal for someone who thrives in a fast-paced environment, enjoys coordinating multiple priorities, and takes pride in accuracy, communication, and follow-through.

Key Responsibilities

• Professionally handle and route incoming calls in a timely manner.
• Create, update, and maintain service requests in internal systems.
• Schedule and coordinate Preventive Maintenance (PM) visits for customers.
• Assist with dispatching Field Service Engineers and tracking service activity.
• Maintain accurate service records, documentation, and customer information.
• Communicate with customers regarding service schedules, updates, and changes.
• Support Sales and Service teams with administrative tasks and reporting.
• Monitor open service requests and ensure timely resolution and follow-up.
• Perform data entry, filing, and document management as needed.
• Contribute to internal projects and operational improvements.
• Collaborate with cross-functional teams to support efficient workflows.

Qualifications

• 2+ years of experience in administration, customer service, scheduling, or coordination roles.
• Strong organizational skills with the ability to manage multiple priorities effectively.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office (Outlook, Excel, Word, Teams).
• Ability to work independently in a fast-paced environment.
• Strong attention to detail and accountability.
• Experience supporting service, operations, or technical teams is an advantage.

Requirements

• On-site availability required.
• Reliable transportation.
• Ability to handle confidential information with professionalism and discretion.
• Positive, customer-focused attitude and strong team collaboration skills.

Compensation & Benefits

• Salary range: $45,000–$50,000 annually, based on experience and qualifications.
• Eligible for participation in the Company's Incentive Compensation Plan (ICP) with a target bonus of 5% of annual base salary.
• Medical, Dental, Vision, Life, Short-Term Disability, and Long-Term Disability Insurance.
• Employee Assistance Program (EAP).
• 401(k) Plan.
• Paid Time Off (PTO) and Company Holidays.
• Professional Development and Training Opportunities.