Field Services Engineer

Field Service Representative – provides onsite and remote technical support to customers and company personnel. Responsibilities include installing, inspecting, troubleshooting, and calibrating biomedical equipment; performing preventive maintenance; diagnosing and resolving complex technical issues; upgrading, disassembling, repairing, or replacing equipment; maintaining the service database; collaborating with R&D, Manufacturing, QA, Sales, Clinical, and Marketing; providing remote technical support; complying with federal, state, and local regulations; and completing vendor credentialing requirements. Flexible travel up to 75% of the time is required. Day‑to‑Day Responsibilities Install, inspect, troubleshoot, and calibrate biomedical equipment at customer sites following manufacturers’ manuals and applicable policies and procedures. Perform preventive maintenance or service. Diagnose and resolve complex technical issues, and upgrade, disassemble, repair, or replace equipment. Update field service database to track and analyze customer configurations and parts inventory; work with Customer Service to process warranty returns. Record potential complaints, relay feedback and report trends. Maintain comprehensive expertise of service documentation; generate and improve servicing procedures, processes, and knowledge base. Proactively monitor customer critical success factors and provide recommendations. Collaborate with R&D, Manufacturing, QA, Sales, Clinical, and Marketing in field and in house. Provide remote technical support to customers and PROCEPT field personnel. Comply with federal, state, and local regulations. Successfully complete all Vendor Credentialing Requirements. Qualifications Bachelor’s Degree or Equivalent preferred. 3+ years of Medical Device Field Service Experience. Excellent verbal and written communication. Customer Service / Customer‑Facing skills. Operation monitoring. Quality control analysis. Service orientation. Complex problem solving and critical thinking skills. Ability to comprehend and write complex instructions and short correspondence. Ability to effectively present information in one‑on‑one and small group situations to customers and coworkers. Ability to communicate in a clear, concise, and professional manner with people globally, including hospital administration, staff, and sales and clinical team members, often in stressful situations. Exceptional level of drive and dedication to deliver resolutions for the best customer experience. Ability to travel up to 75% of the time. Experience in life sciences or healthcare industry or a regulated (FDA) environment a plus, but not required. Pay Range: $34.91 to $41.07 #J-18808-Ljbffr PROCEPT BioRobotics