Food and Beverage Manager

PRIMARY OBJECTIVE OF POSITION As Food and Beverage Sales Manager, this role will focus on being the point person for all food and beverage event queries for the restaurant, lounge and tea room. This person will perform all the general administrative duties that encompass such queries including answering phones, responding to all sales inquiries, maintaining proper files, preparing helpful reports as well as other tasks related to achieving the restaurant’s overall vision and goals. This position will constantly provide the highest level of customized service for booking food and beverage experiences which in turn will create loyalty amongst guests. This role will also be responsible for pursuing new business opportunities by conducting cold calls, off‑site visits and other sales and marketing outreach initiatives. This role will also be responsible for assisting the floor manager with event execution and assisting in the F&B outlets where necessary. RESPONSIBILITIES AND JOB DUTIES Display a professional attitude and demeanor at all times. Possess ability to communicate with guests and team members in a mature and respectful manner. Demonstrate initiative and desire to contribute to the overall success of the Food and Beverage Division. Demonstrate thorough organization and time management skills to complete tasks efficiently, in accordance with pre-determined deadlines. Exhibit ability to prioritize and multi-task. Possess strong focus on completing responsibilities in an accurate manner. Handle phone calls and inquiries in a courteous and professional manner, displaying a positive nature and eagerness to support callers, with ability to manage and cross‑qualify calls for other areas such as Catering. Complete weekly reports of booked and prospect events for distribution. Enter events into Tripleseat, Open Table, and Delphi to ensure proper communication of space availability and event bookings throughout the hotel. Coordinate and arrange events and large party dining inquiries for the dining room, bar and tearoom, completing, communicating and distributing all necessary Event Orders to necessary parties. Hold weekly Event Order meetings, when necessary, with Managers to discuss booked functions (tentative and definite business). Create, complete and print menus for Event Orders, edit and/or print daily menu changes for Travelle Restaurant & lounge as well as Pavilion Restaurant. Research new guest business, build profiles, and maintain all existing guest profiles. Establish a resourceful VIP guest roster. Create and maintain a “Repeat Guest” report for all meal periods. Attend and represent Travelle Restaurant on off‑site visits and events to drive business and showcase our restaurant and lounge. Create and lead all aspects of customer service policy and procedure initiatives. Act as the point person for all private event guests, new diners, Chef Table and Wine Cellar dinners, Pavilion Tea events, Travelle Bar events and provide proper introductions when necessary to respective shift Managers. Greet the contact person for all Food and Beverage Events upon arrival and go over last‑minute details when feasible; act as on‑site contact and assist with event execution. Responsible for being the liaison for any dissatisfied guest and their experience; communicate issues with the Director & Assistant Director of Food and Beverage to manage and respond accordingly. Manage and respond to any negative correspondence regarding a guest’s dining experience, with the assistance of the Director & Assistant Director of Food and Beverage. Manage and assist in F&B outlets when necessary. Provide maximum levels of guest service while maintaining Langham Hospitality Group standards. Be fully versed in all Forbes service standards, train, reinforce and ensure the proper execution of those standards. Other duties as assigned by direct supervisor. Assist other departments when necessary. PHYSICAL DEMANDS Sitting occurs approximately 50% of the time. Employee may sit up to 4+ hours a day. 50% of tasks are performed from a non‑seated position. These tasks may include touring the food and beverage outlets and traveling to and from meetings and off‑site events. These and other tasks require sitting, standing, walking, lifting, reaching, pushing, bending, pulling, handling, grasping, carrying, lifting, seeing, hearing and talking. Length of time of these tasks may vary from day to day and task to task. At times, position will require the ability to lift and carry objects weighing up to 50 pounds. SPECIAL SKILLS REQUIRED Ability to speak and write English clearly. Excellent knowledge of English grammar and spelling. Ability to utilize computer, with basic secretarial knowledge regarding business letters and formats. Prior experience with Microsoft Word and Excel is preferred. Accurate typing skills at 50 words or more per minute. Ability to listen effectively. Ability to effectively deal with internal and external clients. Ability to work cohesively with all members of the Food and Beverage team. Understanding of F&B service and event set up, flow & execution. Understanding & knowledge of current F&B & event trends. Food, Beverage & Wine knowledge to have the ability to upsell and guide guests in their selections and potential wine pairings. Ability to ensure confidentiality of guests and all hotel data. Positive, flexible, self‑motivated, and energetic personality. Strong analytical, organizational, and problem‑solving skills. Must be able to work early mornings and/or late nights, and weekends. Considerable skill in math and algebraic equations using percentages. EDUCATION REQUIRED High School diploma required. Degree in Hotel and Restaurant Management preferred. EXPERIENCE REQUIRED One to three years of previous Food and Beverage Sales and/or management experience preferred. Knowledge of Tripleseat and OpenTable booking platforms preferred. LICENSES OR CERTIFICATES Ability to obtain any government required licenses. SALARY RANGE $65,000-$70,000/annually, plus commission and sales incentive. BENEFITS INCLUDED FOR FULL-TIME COLLEAGUES Vacation Pay and Sick/Personal time (in accordance with Chicago Paid Leave and Paid Sick Leave Law). Paid Holidays. Medical, Dental and Vision Insurance for you and your family (employee paid partial premiums). Basic Life Insurance, AD&D, and Short-Term Disability (company paid). Long Term Disability, Additional Life Insurance, Child Life, Spouse Life, Pet Insurance, ID Theft Protection Coverage, Prepaid Legal, Critical Illness, Hospital Care, Accidental Injury Supplemental Plans (available for purchase). 401k plan with Roth option and employer match. Free meals while on duty. Uniforms and cleaning of uniforms (for applicable positions). Free and discounted hotel stays. Discounted parking. Guidance Resources – company paid benefit for personal counseling. EOE, Including Disability/Benefits #J-18808-Ljbffr