Assistant General Manager

Job Description

Job Description

Position Description: COMPANY SUMMARY
ELIA Group is a multi-faceted, fully integrated real estate and hospitality company that acquires, develops, and manages commercial properties in landmark locations throughout the United States. In Real Estate & Development and Hospitality, we don’t sit back and let things happen, we make things happen! Whether we’re crafting deals or cocktails, our unparalleled attention to detail leads to award-winning real estate development and hospitality projects.
Zuzu is ELIA Group’s upscale Asian dining concept — refined, experience-driven, and unapologetically bold. Zuzu blends elevated Asian culinary traditions with contemporary technique, high-energy design, and precision-driven hospitality. Combining an elegant dining experience with vibrant entertainment, ZuZu is the ultimate destination for celebrations and sophisticated evenings. Set against a backdrop of luxurious interiors and dynamic energy, ZuZu is more than a restaurant — it’s a destination.POSITION SUMMARY \t
We are looking for a motivated and seasoned Assistant General Manager to support the management of our high-end venue. In this role, you will assist the General Manager in overseeing all facets of the operation, encompassing restaurant management, customer service, team training and development, financial oversight, and overall establishment success.
This role is ideal for a dedicated leader with a robust background in the hospitality industry who is skilled at delivering outstanding guest experiences.
KEY RESPONSIBILITIES
Support the General Manager in managing daily operations for both front-of-house and back-of-house, ensuring seamless food service and guest interaction.
Assist in the development and execution of strategic plans to meet business goals and maximize profitability.
Help foster a supportive and cooperative work environment for all staff.
Participate in the recruitment, training, and management of staff, upholding high service standards.
Aid in conducting performance reviews and providing constructive feedback to enhance employee engagement and productivity. Maintain a consistent presence on the floor to engage with guests and guarantee their satisfaction.Help address and efficiently resolve any customer complaints or issues.Contribute to strategies that boost nightlife revenue and elevate the venue’s standing.Ensure the venue maintains high standards of cleanliness and appropriate ambiance.Assist in managing budgets, financial forecasts, and cost containment strategies.Analyze financial data to identify trends and issues, making adjustments as needed.Help maximize revenue and profitability with a continuous focus on quality and guest satisfaction.Support relationships with suppliers and vendors to ensure top-quality ingredients and products are available.Oversee inventory management to reduce waste and manage costs effectively.Ensure all local health and safety regulations are met.Assist in implementing and upholding policies and procedures.Work with the marketing team to craft and implement promotional strategies.QUALIFICATIONS:
Minimum of 5 years in high-volume restaurant and fine dining management.Demonstrated experience in leadership and team management.Strong financial acumen with a solid grasp of budgeting and cost management.Excellent communication skills and interpersonal abilities.Deep understanding of fine dining trends, culinary techniques, and customer preferences.Capability to perform well in a fast-paced and high-pressure environment.Familiarity with reservation systems and point-of-sale software preferred.Bachelor’s degree in Hospitality Management, Business Administration, or related field is advantageous.Proficient in conflict resolution, with strong interpersonal skills.Self-motivated, guest-oriented, and possessing superior organizational/time management skills.Knowledgeable in inventory management and problem-solving for food and beverage operations.Certifications in food safety and responsible alcohol service.WHAT WE’RE LOOKING FOR
At ELIA, we use our unique experience and contributions to deliver more than value – we set new standards! We seek someone that is looking for more than a job – we want to work with someone who is as passionate as us about what we do and how we go about doing it. We are seeking a leader who is:
•\tHighly social, energized, and brings a strong, engaging personality
•\tBuilds relationships, and creates a positive, high-performance culture.
•\tCreatively ambitious but operationally disciplined
•\tCalm under pressure
•\tDetail-obsessed
•\tRelentless about standards
•\tMotivated to build something lasting
COMPENSATION & BENEFITS
•\tCompetitive salary plus bonus commensurate with experience
•\tHealth, Dental, and Vision Insurance
•\t401(k)
•\tEmployee Dining Benefits
•\tOpportunity for long-term growth within a multi-venue hospitality group
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position is regularly required to stand, reach, bend and lift heavy objects. The noise level in the work environment is typically high.
•\tStamina and Endurance: Ability to stand and walk for extended periods during shifts, especially during busy service hours.
•\tMobility: Capability to move around the restaurant quickly and efficiently, managing various areas such as the dining room, kitchen, and bar.
•\tManual Dexterity: Proficiency in handling tasks like setting tables, handling reservation systems, and managing service equipment.
•\tStrength: Ability to lift and carry light to moderately heavy items, such as trays, wine boxes, or small furniture.
•\tGood Vision and Hearing: Essential for observing the dining room, ensuring service quality, and addressing guest needs, as well as hearing orders and communication from staff.
•\tCalm Under Pressure: While not purely physical, the ability to maintain composure during busy or stressful situations is key to ensuring smooth operations.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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$68,000.00 - $76,000.00 Annually