Customer Relationship Manager

Customer Relations Specialist

Job family: Sales, Marketing & Product Management Business area: Pulp & Paper Service Contract location: Exton, PA, US Working location: Exton Location type: Remote Contract type: Permanent

Job description: Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in.

Serve as primary contact for the customers within an assigned territory for the purpose of identifying replacement parts sales opportunities, proper quotation and order execution including order entry and order execution management. Develop a network of relationships with Sales, Service and the Customer to systematically provide support to customers to maintain and grow current business levels. Build pricing strategies by understanding customer needs and price points, strengthening relationships, and driving replacement parts sales growth. Research customer product equipment installation including contract files, drawings and other records to correctly identify required replacement parts. Monitor reports of order status maintaining excellent communication with customers to inform them of revised delivery dates and advise of other changes regarding order fulfillment. Develop strategic customer product offering alternatives such as new products, product upgrades, rebuild and field service. Participate in Strategic Planning for increasing Replacement Parts sales to customers within assigned territory. Responsible for meeting requires monthly revenue target. Analyze customer pricing segments and collaborate on pricing strategy development to support increased replacement parts sales. Interdepartmental collaboration to develop pricing and material delivery schedules. Centerpoint of contact (liaison) for internal and external stakeholder. Resolve issues with colleagues and other business organizations in a way that appears seamless to the customer Listen and fully understand the customer needs Bring the voice of the customer into all our conversations and actions Check whether the customer is also a customer of other business organizations and team up to ensure a seamless customer experience Foster strong partnerships with stakeholders to maximize customer value Keep promises Focus on fixing the problem without blaming others Align the interests of the Group with own or those of our team / business organization Adopt other people's good ideas or initiatives, rather than "reinventing the wheel" Encourage collaboration Give, accept, and ask for feedback and help Apply learnings from successes and mistakes and share them with other business organizations Offer resources to others outside my team or business organization to help them resolve their challenges Take responsible action rather than waiting Focus on outcomes while respecting compliance, safety, and processes Look for the simplest way to do what we want to do Listen to others to fully understand their ideas Openly share knowledge with others Show trust in the ability of others by encouraging them to deliver or to make prompt decisions Walk the talk All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.