Public Safety Operations Supervisor

POSITION SUMMARY: Assists in the planning and organizing of effective delivery of security services to the medical center. Ensures customer satisfaction in the Public Safety Department. Provides supervision in all areas of responsibility in order to meet the goals of the Public Safety department. Position: Public Safety Operations Supervisor Department: Public Safety Schedule: 40 hours ESSENTIAL RESPONSIBILITIES / DUTIES: Oversees Public Safety operations as assigned by the Manager of Public Safety Operations. Continuously monitors activities of the Public Safety staff as well as control center technicians and parking and transportation services on off hours. Assists staff when necessary and works in collaboration with other management to ensure all operations reflect consistent service delivery to faculty, staff, students, patients and visitors. Makes regular tours and spot checks of assigned area of responsibility. Meets regularly with the Operations Manager and Director of Public Safety in order to ensure that management is informed of all incidents and activities. Supervises and organizes activities in order to fulfill the goals and objectives of the Public Safety Department through the creation or revision of policies and procedures. Assists in developing Quality Assurance Programs on an annual basis. Assists with implementing reporting procedures and mechanisms to provide for compliance with JC and other applicable regulatory standards. Ensures the development and collection of all necessary records, reports, statistics, files as required including incident profiles and reports submitted to the Security Investigative Unit and various committees. Enforces all hospital and school(s) policies including the visitor control and access policy. Monitors all assigned operations. Ensures that all services and responsibilities are met in as efficient a manner as possible. Ensures that all automated systems are functioning at all times and coordinates all system maintenance including installations, changes and removals of hardware and/or software. Assists with providing mandatory training programs in order to continually increase the professionalism of the staff and coordinates programs with other service departments. Review operational issues, as assigned by the Operations Manager, including the use of contracted services, scheduling methods, contingency actions, investigations, personnel functions, evaluation and labor issues. Selects, orientates and trains all employees within assigned areas. Evaluates at least annually the performance of all directly reporting employees and staff. Submits all completed evaluation to the Operations Manager. Assist in the development of scheduling matrix’s to reflect manpower needs per shift. Provides the Operations Manager with justification for increased and/or decreased scheduling to staff. Attends grievance proceedings in accordance with medical center policy and applicable collective bargaining agreements. Participates in meetings, committees, task forces, etc. to provide assistance/resources to other employees or departments as requested. Notifies the Operations Manager of all activities. Maintains pager contact as assigned by the Operations Manager in order to provide assistance and/or additional resources to the management. JOB REQUIREMENTS EDUCATION: B.A or B.S. or equivalent; Management and/or Criminal Justice preferred CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED: Must have all special skills or requirements included in the job description for a Public Safety or Special Police Officer. Must be appointable as a “Special Police Officer” in accordance with the requirements in the Massachusetts General Laws, Chapter 22. MA driver’s license CPR and First Aid for special police officer EXPERIENCE: Minimum of five years of experience in medical center security or equivalent including at least three years of supervisory responsibility. KNOWLEDGE AND SKILLS: Knowledge of both Macintosh and IBM-compatible software, including WordPerfect and Microsoft Word. Ability to use various spreadsheets. Knowledge of facilities management and security alarm systems including card access and video image hardware and software. Knowledge of all security system hardware. Compensation Range: $30.05- $43.75 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. Working at Boston Medical Center is more than a job. It’s a chance to make a difference as part of our mission to provide exceptional and equitable care to all. As a nationally-recognized leader in health equity, nursing, initiatives to combat climate change, and many other areas, BMC is dedicated to improving the health of our community in Boston and beyond. BMC’s mission to provide exceptional care without exception extends to our employees, and we have been recognized as a top employer and best place to work. A strong sense of teamwork and support for our staff are the bedrock of BMC, as we know that we can only provide exceptional care to patients when our staff are cared for too. Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to View email address on click.appcast.io or call View phone number on click.appcast.io to let us know the nature of your request. Boston Medical Center participates in the Electronic Employment Verification Program. As an E-Verify employer, prospective employees of BMC must complete a background check before beginning their employment at the hospital. BMC requires all staff to be vaccinated against COVID-19 and flu, as well as receive a booster dose of the COVID-19 vaccine. According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. To avoid becoming a victim of an employment offer scam, please follow these tips from the FTC: FTC Tips