Manufacturing Support Engineer

JBM Packaging is a family-owned, purpose-driven company providing eco-friendly, high-performing flexible packaging solutions and contract packaging services. Since 1985, we've built a reputation for quality and continuous improvement across industries from healthcare to consumer goods. Recognized as a Top Workplace in 2022 and 2024, JBM is driven by a people-first culture and a mission to deliver Better Solutions, Better Lives, and a Better World. Learn more at jbmpackaging.com

• Do you have a passion for working for a Purpose driven organization with a strong culture anchored in Core Values?
• Do you believe individuals deserve a fair chance or a second chance for meaningful
• employment regardless of their background or experience?
• Do you naturally seek opportunities to improve processes?
• Do you take pride in helping create structured processes that set team members up for success?
• Do you enjoy working closely with people on the production floor, learning their strengths, and building practical solutions together?
• Do you have a strong attention to detail and value accuracy when documenting processes and standards?
• Do you feel fueled by operating in a fast-paced, ever-changing environment?
• Do you have the ability to adapt quickly while maintaining focus on long-term goals?

If you're shouting 'yes' and smiling right now, you might be the right Manufacturing Support Engineer for JBM Packaging.


POSITION PURPOSE

The Manufacturing Support Engineer is responsible for improving the performance, efficiency, and scalability of JBM's manufacturing and contract packaging operations. This role partners closely with Operations, Quality, and Continuous Improvement to analyze current-state processes, design sustainable improvements, and implement standards that support safety, quality, delivery, and cost objectives. The position is hands-on, data-driven, and critical to supporting growth across filling, kitting, and assembly operations.


THIS JOB IS A FIT FOR YOU IF

• You can fully embrace and live our Core Values: Collaboration, Grit, Growth Mindset, Innovation, Passion for a Better World, and Ownership.
• You are not constrained by traditional manufacturing approaches. You think beyond conventional ways and approach big problems with fresh and innovative solutions.
• You are process and continuous improvement focused. Once a standard is defined, you will follow the standard, until a better way is identified through focused continuous improvement efforts.
• You are hands-on, solutions orientated and thrive in a fast-paced environment with aggressive targets.
• You communicate clearly in all forms and with contagious enthusiasm.
• You quickly establish authentic personal relationships with people from diverse and varied backgrounds.
• You thrive with big and challenging goals. You can break down big goals into smaller pieces and get all the pieces lined up to support achieving it.
• You enjoy identifying inefficiencies and turning them into sustainable improvements.
• You get excited by the opportunity to positively impact the lives of each team member and the culture of the organization.
• You want to work for a company whose Vision is to be the role model of a purpose driven, profitable company. The thought of being able to help fulfill JBM's Purpose of "Better Solutions, Better Lives, Better World" inspires and excites you. You believe in 2nd chances and would love to be a part of providing reformed citizens an opportunity to create a better life for themselves and their families.

THE CHALLENGE

• Succeed in a fast-paced, high-mix manufacturing and contract packaging environment where priorities can shift quickly.
• Balance day-to-day production support with longer-term process improvement initiatives.
• Identify inefficiencies, quality risks, and gaps in standard work-and drive sustainable solutions, not quick fixes.
• Partner effectively with Operations, Quality, and Continuous Improvement while influencing without direct authority.
• Translate complex technical concepts into practical, floor-level processes that teams can execute consistently.
• Maintain discipline around standards while continuously seeking better, more efficient ways to operate.
• Support growth and change while ensuring safety, quality, and customer commitments are not compromised.

A TYPICAL DAY MIGHT INCLUDE THESE ESSENTIAL DUTIES

• Observing production processes and identifying improvement opportunities.
• Leading or supporting CI projects from concept through implementation.
• Collaborating with Operations, Quality, and CI teams.
• Developing and updating standard work, procedures, and documentation.
• Supporting layout changes and workstation improvements.
• Reviewing performance to standards and addressing deviations.

YOUR KNOW-HOW

• Thorough knowledge of employment-related laws and regulations.
• Proficient with Microsoft Office Suite and other productivity software.
• Proficiency with or the ability to quickly learn the organizations HRIS and talent management systems.
• Ability to act with integrity, professionalism, and confidentiality.
• Excellent verbal and written communication skills.
• Ability to multitask and work in a team-oriented, fast-paced environment.
• Excellent organizational skills, attention to detail, and ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Excellent interpersonal, negotiation, and conflict resolution skills.

MUST-HAVES

• Bachelor's degree in Engineering or a related field.
• Minimum of 3-5 years of manufacturing engineering or manufacturing support experience.
• Strong background in Lean Manufacturing and structured problem solving.
• Proven ability to work hands on in a fast-paced production environment.
• Results driven mindset with strong follow-through.
• Strong attention to detail with excellent organization skills including prioritization, time management, meeting deadlines, and can quickly and efficiently adapt to disruption and competing priorities.
• Competent with Intermediate Microsoft Office.

NICE-TO-HAVES

• Experience supporting contract packaging, filling, kitting, or assembly operations.
• Familiarity with time studies, quoting inputs, and BOM management.

PHYSICAL + MENTAL REQUIREMENTS

• Ability to maintain focus and attention to detail while managing multiple projects and priorities.
• Ability to apply problem-solving and critical thinking skills to identify root causes and implement effective solutions.
• Ability to communicate clearly and collaborate effectively across teams and levels of the organization.

WHAT JBM PACKAGING OFFERS YOU

• We are committed to helping team members become the best version of themselves - at work and beyond. We offer financial wellness workshops, internal promotion opportunities, gym membership reimbursement, and more!
• We have a full-time 'Better Lives Coach' dedicated to helping team members reach their goals and improve their lives.
• We are a family-run business. We value family, community, and opportunity. We live by our Core Values - Collaboration, Grit, Growth Mindset, Innovation, Ownership, and Passion for a Better World.
• We are a Fair Chance employer, which means we believe everyone deserves a second chance.
• We offer competitive pay & benefits: vacation & personal days, 401(k) + employer match, bonus opportunities, wellness programs, employee assistance programs, short- & long-term disability, & (medical, dental, vision, life, and AD&D).