Director of Rewards & Operations

Job Description

Job Description

Role Impact:

MarketCast is seeking a strategic and hands-on Director, Rewards & Operations to partner closely with the CHRO and business leaders in designing, delivering, and continuously improving best-in-class total rewards and HR operations for our global workforce. This leader will shape and communicate MarketCast’s rewards philosophy, strengthen scalable HR operating practices, and drive a high-quality employee experience across payroll, benefits operations, people analytics, HR systems, compliance, and service delivery. The ideal candidate brings strong business acumen, operational discipline, data-driven decision-making, and a passion for building programs that are competitive, inclusive, efficient, and easy to navigate.

We’re Looking For:

• Own and evolve the strategy for total rewards and HR operations, ensuring programs and services are aligned with business priorities, talent goals, employee engagement insights, inclusion commitments, and the overall employee experience.
• Serve as a trusted partner to the CHRO, executive leaders, HR business partners, Finance, Legal, IT, and other cross-functional stakeholders on initiatives with rewards, operations, and talent strategy implications, including M&A, global growth, workforce planning, and strategic partnerships.
• Design, evaluate, and enhance rewards programs, including benefits, recognition, and related offerings, using market benchmarking, employee feedback, utilization data, cost analysis, and emerging trends to ensure competitiveness, equity, sustainability, and alignment with MarketCast’s business strategy.
• Lead continuous improvement across HR operations by simplifying workflows, clarifying ownership, strengthening service delivery, improving handoffs, and leveraging technology, automation, and AI-enabled tools to reduce friction and scale efficient ways of working.
• Develop clear communications, training, toolkits, and change-management resources that help employees and leaders understand MarketCast’s rewards offerings, HR processes, self-service tools, and ways of working.
• Ensure strong governance, controls, and compliance with global, federal, state, and local employment, benefits, payroll, leave, data privacy, and reporting requirements; conduct internal audits, partner with external auditors and vendors, and actively contribute to benefits and audit committee work.
• Establish and maintain people analytics, reporting rhythms, dashboards, and data-quality practices that provide leaders with reliable insights into rewards, workforce trends, operational performance, employee experience, and program effectiveness.
• Lead, coach, and develop the Rewards & Operations team, fostering accountability, collaboration, inclusion, operational excellence, and a continuous-improvement mindset across global HR service delivery.

Qualifications:

• Bachelor’s degree in Human Resources, Business, Finance, or a related field required; master’s degree, MBA, or relevant certification preferred.
• 7+ years of progressive experience in total rewards, global benefits administration, payroll operations, HR operations, or shared services; compensation experience strongly preferred.
• Strong business and strategic acumen, with the ability to translate organizational goals into practical operating plans, program roadmaps, governance models, and measurable outcomes.
• Experience leading global or distributed teams and creating an inclusive, accountable environment where people can thrive and deliver high-quality work.
• Advanced proficiency with Google Suite and strong proficiency with Microsoft products; comfortable using data, reporting, and presentation tools to inform decisions and communicate recommendations.
• Experience in high-growth, technology, consulting/advisory, or professional services environments, with exposure to larger corporate operating models preferred.
• Ability to thrive in a dynamic, rapidly evolving, matrixed organization and lead teams through transformation, ambiguity, prioritization tradeoffs, and change.
• Exceptional influencing, problem-solving, collaboration, executive communication, and stakeholder-management skills, with the ability to build trust across diverse audiences.
• Demonstrated project and program management experience, including the ability to manage multiple workstreams, vendors, timelines, risks, and stakeholders simultaneously.
• Strong understanding of HR practices, benefits, payroll, leave of absence regulations, data privacy expectations, and local labor and employment requirements.
• Strong proficiency with HR systems such as UKG, including a working understanding of HRIS data integrity, reporting, workflows, user experience, and integrations.
• Ability to thoughtfully leverage AI, automation, and digital tools to improve ways of working, enhance program delivery, strengthen insights, and increase operational efficiency.
• Passion for developing teams, building scalable practices, improving employee-facing experiences, and enhancing cross-functional programs, processes, and partnerships.

Who We Are:

MarketCast measures what moves people. Powered by AI, trained on decades of verified consumer response data, along with proprietary technology, MarketCast is the marketing effectiveness partner for the world's most ambitious brands, connecting emotional resonance to real-world business outcomes across advertising, sponsorships, content, brand health, and advanced analytics. With category-deep expertise spanning sports, entertainment, travel, automotive, and consumer brands, our team of seasoned industry strategists brings unmatched human intelligence to every engagement, turning complex data into decisive action so brands know exactly what's working, why it's working, and what to do next.

At MarketCast, we don't just accept difference - we embrace it, support it, and thrive on it for the benefit of our global culture and success. MarketCast is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know. Check us out on LinkedIn and at:

Our Values:

Move the Needle

We turn insight into action and action into impact, acting with urgency and intention at every level, anticipating what's needed, executing with discipline, and driving outcomes that are measured and meaningful.

Client Success is Our Scoreboard

We win when our clients win. Delivering scaled, tech-enabled solutions that drive measurable impact and value to build lasting partnerships.

Grow Every Day

Expertise is earned continuously by investing in our craft, our colleagues, and our company.

Own It

Take responsibility for outcomes, not just outputs.

Benefits:

• Free movie tickets!
• Medical, Dental, Vision
• Unlimited PTO
• Wellness and mental health support
• Professional growth and career development including LinkedIn Learning

Per the pay transparency law, the hiring range for this position is $120,000 to $140,000. As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, skill set, and any other factors MarketCast considers relevant to the hiring decision. In addition to your salary, MarketCast believes in providing a competitive total rewards package for its employees. All benefits are subject to eligibility requirements, and the terms of our official plan may be modified or amended from time to time.

CCPA NOTICE: In accordance with the California Consumer Privacy Act, please note that we collect some or all the below categories of personal information from you as part of the application process and use it for the purposes indicated. Category of Personal Information: 1. Name, Contact Information (phone, email, address) Purpose: To be able to contact you 2. Information on work history and education Purpose: To be able to assess qualifications for the role 3. Race/ethnicity information (optional) Purpose: To comply with governmental reporting obligations 4. Veteran and military Status (optional) Purpose: to comply with governmental reporting obligation.