Director of Operations

Director Of Operations

Hollywood Park is a premier, nearly 300-acre global sports and entertainment destination in Inglewood, California. Owned, operated, and being developed by Los Angeles Rams Owner/Chairman E. Stanley Kroenke, it stands as the largest urban mixed-use development currently under construction in the Western United States. The vibrant "city within a city" features sophisticated residences, a dynamic outdoor retail and lifestyle district, creative office spaces, public parks, and a scenic lake. Anchored by the world-class SoFi Stadium and YouTube Theater, with Hollywood Park Studios and a luxury boutique hotel forthcoming, the district creates the ultimate Live, Work, Play environment. Home to the Los Angeles Chargers and Super Bowl LVI Champion Los Angeles Rams, the 3.1 million-square-foot SoFi Stadium is the NFL's largest venue, and the first indoor-outdoor stadium. It seats approximately 70,000, expandable to 100,000, with more than 260 luxury suites and over 13,000 premium seats. A proven global leader that consistently ranks among the world's top venues in ticket sales, the stadium has already hosted iconic events like eight FIFA World Cup 2026 matches, Super Bowl LVI, the 2023 College Football National Championship, WrestleMania 39, the CONCACAF Gold Cup Final, and numerous record-breaking concerts. SoFi Stadium is set to host the Super Bowl LXI in 2027, the Olympic and Paralympic Opening Ceremonies for the 2028 Olympic and Paralympic Games (LA28), along with being converted into the largest Olympic swimming venue in history. Adjacent to the stadium and under the same sweeping translucent roof canopy sits the 2.5-acre open-air American Airlines Plaza and the 6,000-seat YouTube Theater. As an intimate, state-of-the-art venue, YouTube Theater hosts a diverse line-up of chart-topping superstars, iconic comedy acts, awards shows, esports competitions, community gatherings, and corporate conferences. Named the "Top West Coast Club or Theater" by Billboard, YouTube Theater is a must-play destination.

As The Director Of Operations, You Will… The Director of Operations oversees the daily operational execution, facility maintenance, conversion workflows, and event logistics for SoFi Stadium and Hollywood Park. This role ensures an exceptional fan/client experience while maintaining high standards for safety, operational readiness, and efficiency. Operating in a fast-paced environment supporting high-volume, multi-use events (including major sports tenants, field activities, and full campus operations), this position leads on-site teams, manages third-party contractors, and handles budget administration.

Essential Duties and Responsibilities

• Oversee and schedule all aspects of venue conversions (field, premium/VIP spaces, clubs, retail, and parking areas) to support frequent high level event turnarounds.
• Coordinate directly with cross-functional teams (Programming, Sales, Ticketing) and third-party event tenants to manage venue logistics, layout changes, and space availability.
• Manage Venue Ops Calendar for Operation Conversion schedule

Facility Maintenance & Asset Management

• Develop and maintain preventative maintenance schedules using Internal Systems.
• Track, audit, and manage full asset inventories (operations equipment, tools, heavy machinery) for repair, replacement, or disposal

Fiscal & Contract Management

• Prepare, manage, and monitor annual operational budgets and contracted service line items.
• Assist in multi-year Capital Expenditure (CapEx) planning for long-range venue repairs, upgrades, and structural improvements.
• Direct vendor and service partner management, participating in contract negotiations, service agreement reviews, and compliance auditing.

Team Leadership & Regulatory Compliance

• Hire, train, schedule, and direct full and part-time staff, promoting a performance-driven culture with high service standards.
• Establish, train, and enforce strict compliance with local/federal regulations (OSHA), safety rules, emergency procedures, and corporate risk management policies.
• Serve as an operational problem solver, responding directly to facilities issues, operational disruptions, or client inquiries.
• Performs other duties as assigned.

CAD

• Create and modify detailed 2D and 3D event layouts and venue schematics using Vectorworks CAD software.
• Collaborate with event production, clients, and field teams to translate operational seating and space requirements into scale diagrams.
• Maintain and archive an up-to-date library of Stadium layouts, show cads and, and Special Events

Essential Qualifications Experience

• Minimum 5–7 years of experience in public assembly facilities (stadiums, arenas, or major venues), including direct experience managing event conversions.
• The Leadership role needs to have experience managing and directing a team of at least 3-50 full and part time employees.

Workforce Management

• Direct end-to-end workforce management strategies across all event operations, optimizing multi-faceted labor structures (full-time, event day staff, and partners) to control labor costs and maximize ROI, while ensuring strict compliance with local, state, and federal labor laws, safety regulations, and union agreements.

Technical Proficiency

• Hands-on knowledge of heavy machinery operations (forklifts, lifts, power tools).
• Familiarity with Building Automation Systems (BAS) and CMMS platforms.
• Proficiency in Microsoft Office Suite (Excel, Word) and digital operational software.

Budget & Contracting

• Proven experience with operating budgets, CapEx planning, and vendor contract negotiations.

Licensing

• Valid Driver's License required.

Availability

• Must be able to work irregular and extended hours, including nights, weekends, and holidays to cover 24/7 venue operations and 200+ annual events

Essential Physical Requirements

• LIFTING........................................... Lift up to 50 pounds
• CLIMBING/BALANCE.................. Prolonged Steps or stair climbing, balancing
• STOOPING/BENDING OVER....... Often, and unavoidable
• STANDING/SITTING....................... Prolonged standing/sitting throughout the day
• REACHING...................................... Occasional overhead as well as horizontal
• SPEAKING....................................... Proficiency in English

Essential Environmental Conditions

• INSIDE/OUTSIDE...........................Generally, indoor conditions are air-conditioned, and outside conditions that include inclement weather, heat, humidity, rain, sleet, and wind.
• COLD/HEAT................................... General air-conditioned environment as well as outside and exposed to elements, including direct sunlight, rain, sleet, and wind
• WET/DRY...................................... Not unusual moist/dry environment
• NOISE/VIBRATIONS.................... High noise level and vibration high
• HAZARDS........................................Non-hazardous environment
• FUMES/DUST/ODORS................. Normally controlled environment
• HEIGHTS…………………………… Comfortable with working heights

Compensation: $124,381 - $168,000 per year Location: Inglewood, CA (On-site) In compliance with the California Pay Transparency Act, compensation information provided is a good faith estimate for this position only. Hollywood Park considers a candidate's education, certification, prior experience, as well as internal and external data when determining the salary level for potential new employees. Only in exceptional circumstances, if an external candidate has the experience, credentials, or expertise far exceeding what is expected for the position, would Hollywood Park consider paying a salary or rate near the higher end of the range. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time.