Product Support Sales Representative

Date Posted: Sep 03 2026 00:00


McCoy Construction & Forestry, a John Deere dealership group with 25 locations across the Midwest and East South Central Regions, has an opening for a Product Support Sales Representative .


McCoy Construction & Forestry, a John Deere dealership group with 25 locations across the Midwest and East South-Central Regions, has an opening for a Product Support Sales Representative in our Chattanooga, TN dealership.


Join McCoy Construction & Forestry as our Product Support Sales Representative (PSSR) and take charge of customer success! This is a proactive field role focused on promoting parts , technical solutions and add on parts to maximize machine performance and customer growth.


What will you do:


• Utilize John Deere data, telematics, and CRM to identify opportunities.


• Develop customer relationships to prevent downtime and solve issues.


• Promote parts and service, fostering growth in our Eastern Tennessee area.


• Actively manage the product support process for high satisfaction.

Essential Duties and Responsibilities (not in order of priority):

• External (Customer Focused) sales/support position.

• Using the benefits of technology, strategically focus on incremental revenue opportunities that support both parts and service strategic fiscal objectives.

• Make field related purpose-built customer calls to follow up on Product Support opportunities and provide leads for Parts and Service Department


• Fully utilize McCoy's customer relationship management (CRM)


• Actively promote Preventative Maintenance Contracts (PM's) or Total Maintenance and Repair Contracts (TMR's)

• Provide customer training, follow up calls and create customer digital partnerships.

• Proactively monitor JDLINK data, promote and maintain machine connectivity along with the sale of Universal Telematics Devises.


• Perform other duties as assigned.

• Maintain regular onsite attendance as required by your supervisor.

Education, Skills & Knowledge Preferred:

• Heavy Equipment experience in necessary.


• Degree preferred and/or applicable experience in an Engineering/Technology /Marketing discipline.

• Minimum of 5 years related Equipment experience and /or training; or equivalent combination of education and experience.

• Demonstrated sales and marketing skills. Understanding the principles, applying the information to complex situations, developing new applications and providing expert support for other practitioners.

• Knowledge of products and services offered, good interpersonal, negotiation and conflict resolution skills. Be customer focused, write clearly and concisely, and analyze effectively.


• Ability to travel up to 90% of the time with in your AOR, some overnight stays included.

Benefits:

• PTO

• Competitive salary plus commission

• Company vehicle (truck) and gas card

• Company Paid Holidays

• Employee referral program

• Medical, Dental, Vision, Short and Long-Term Disability Insurance.

• 401K with Employer match.

• Company paid Life Insurance Policy.

• Remote position - working 1 day per week in hired dealership.

• Family Owned

Here is What You Will Learn:

• Industry-leading training programs led by highly experienced professionals are offered, within a stable company environment that fosters career growth and development.


What Makes Us Different?

• McCoy Construction & Forestry offers a unique opportunity to join a growing operation that is part of the McCoy family's longstanding legacy of excellence in the C & F industry, team culture, BRAND POWER with the world - renowned John Deere brand and customer-first service and expertise. These combined sets us apart from any competitor.


Affirmative Action/Equal Opportunity Employer - Qualified women, minorities and people with disabilities encouraged to apply.