Admissions Coordinator

Admissions Coordinator

At Sunshine Behavioral Health, we believe recovery begins with hope—and often, that hope starts with a single phone call.

We are seeking a compassionate, results-driven Admissions Coordinator with a strong inside sales background to help individuals and families take the first step toward recovery. This role is ideal for someone who thrives in a fast-paced environment, enjoys building meaningful relationships over the phone, and is passionate about connecting people with life-changing behavioral health services.

As an Admissions Coordinator, you will serve as a trusted guide throughout the admissions process, helping prospective clients understand their treatment options while ensuring they receive the highest level of care and support. While this is a sales-focused position with monthly performance goals, our priority is always doing what is best for our clients.

What You'll Do

• Serve as the first point of contact for prospective clients and their families.
• Conduct comprehensive phone screenings to determine eligibility for treatment.
• Assess client needs and guide them through the admissions process.
• Coordinate insurance benefit verification with the billing department.
• Arrange transportation and manage all pre-admission logistics.
• Process client payments and ensure financial information is accurately documented.
• Maintain accurate records and documentation within Salesforce CRM.
• Collaborate with clinical, medical, and operations teams to ensure a seamless admission experience.
• Respond professionally to client concerns and coordinate resolutions with appropriate departments.
• Document significant client interactions and maintain HIPAA-compliant records.
• Provide aftercare referrals when appropriate.
• Meet or exceed monthly admissions and performance goals.
• Adhere to all company policies, regulatory requirements, and ethical standards.
• Perform other duties as assigned.

What We're Looking For

Required Qualifications

• Minimum of 2 years of inside sales experience (telemarketing, admissions, phone sales, or similar).
• Minimum of 2 years of substance abuse or behavioral health admissions experience.
• Strong relationship-building and consultative sales skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Self-motivated, goal-oriented, and highly organized.
• Working knowledge of HIPAA and confidentiality requirements.
• Demonstrated commitment to compassionate, ethical client care.

Preferred Qualifications

• Education or experience in substance use disorder treatment, behavioral health, or addiction services.
• Experience using Salesforce or similar CRM platforms.
• Knowledge of insurance verification and behavioral health treatment programs.

Why Sunshine Behavioral Health?

At Sunshine Behavioral Health, you'll join a mission-driven organization where every conversation has the potential to change a life. We invest in our employees by providing a supportive culture, opportunities for professional growth, and the chance to make a meaningful impact every day.

If you're passionate about helping others, thrive in a consultative sales environment, and want your work to make a real difference, we'd love to hear from you.

Apply today and become part of a team dedicated to transforming lives through compassionate care.