Customer Service Representative

Job Description

Job Description

Bilingual Customer Service Representative – Packaging

MUST BE BILINGUAL SPANISH/ENGLISH
Location: Charlotte, NC 28203 (South End) or Elk Grove Village, IL 60007
Work Arrangement: Onsite
Employment Type: Direct hire
Travel: Not required

About the Role

We're seeking an experienced, bilingual Customer Service Representative to support customers for a manufacturer of sustainable packaging solutions serving the food, beverage, medical, and consumer goods industries.

In this role, you'll manage customer requirements, respond to complex inquiries, resolve issues, and coordinate with internal teams to meet deadlines. The ideal candidate communicates clearly in English and Spanish, works accurately with numbers, and enjoys building strong customer relationships in a fast-paced environment.

Key Responsibilities

• Respond to customer questions and requests through multiple communication channels.
• Manage customer requirements, track outstanding items, and follow through within established timelines.
• Research and resolve complex customer issues, coordinating with the appropriate team members.
• Maintain accurate customer information and documentation.
• Use Microsoft Word and Excel to organize information and support daily customer service activities.
• Build positive working relationships with customers and internal stakeholders.
• Prioritize competing requests while maintaining accuracy and attention to detail.
• Provide guidance to junior team members as needed.
• Identify opportunities to improve processes and participate in special projects.
• Communicate professionally in English and Spanish, both verbally and in writing.

Required Qualifications

• At least five years of customer service experience.
• Proficiency in spoken and written Spanish.
• Proficiency in Microsoft Word and Excel.
• Strong written and verbal communication skills.
• Accuracy and confidence working with numbers.
• Strong organization, problem-solving, and follow-through.
• Ability to manage multiple priorities and meet changing deadlines.
• Availability to work onsite in Charlotte, NC, or Elk Grove Village, IL.

Preferred Qualifications

• Bachelor's degree.
• Customer service experience in manufacturing, packaging, or a related environment.

Benefits

• Medical, dental, and vision coverage for employees and eligible dependents.
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Employee Assistance Program and wellbeing resources.
• Company-paid and voluntary insurance options, including life, personal accident, and disability coverage.
• Tuition reimbursement.

Benefits and eligibility may vary by work location and employment classification.

Interview Process

• Approximately 30-minute recruiter screen.
• One-hour video interview with the hiring manager.
• Panel interviews with key team members.

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