Desktop Technician

Position Summary


Our client has an immediate opening for a Desktop Technician to provide temporary surge support. The role involves diagnosing and resolving hardware, software, access, and connectivity issues for end-users. The technician will deploy, configure, repair, replace, and recover supported devices and peripherals, ensuring operational efficiency. Responsibilities include documenting work, maintaining asset records, coordinating escalations, and adhering to security and data management procedures.

Key Responsibilities

• Diagnose and resolve end-user hardware, software, access, and connectivity issues.
• Deploy, configure, repair, replace, and recover supported devices and peripherals.
• Document all work performed, update asset records, and meet service level expectations.
• Manage escalations and communicate status updates effectively through resolution.
• Follow organizational security protocols, data-handling procedures, imaging, and change-control processes.

Required Qualifications

• 3 to 5 years of IT support experience in an enterprise environment.
• Support experience with desktops, laptops, mobile devices, peripherals, and operating systems.
• Proficient in incident diagnosis, troubleshooting, imaging, deployment, and data transfer.
• Strong customer service skills, active listening, prioritization, and clear communication.
• Experience managing tickets, assets, knowledge bases, and configuration records.
• Capable of working independently on moderately complex assignments with appropriate escalation.

Preferred Qualifications

• High School Diploma, GED, or equivalent education/training combined with relevant experience.
• Ability to obtain and maintain a Department of Defense security clearance at the SECRET level.
• U.S. citizenship required to qualify for security clearance.

Why This Opportunity May Be Appealing


This is a temporary position with funding anticipated through late September 2027, offering stability and the chance to support a major aerospace organization. The role provides comprehensive benefits, including health, vision, and dental insurance, a 401(k) match, and generous paid time off. It offers valuable experience working within a secure, enterprise environment and the opportunity to develop your skills in a fast-paced, supportive setting. Daily onsite attendance ensures engaging collaboration and direct support opportunities.


Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.


Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit .


Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.