Information Technology Specialist

Location: Sweetgrass, MT or Norfolk, VA. Applicant can select one location. Duties Use IT principles, concepts, and methods to support IT systems and services. Diagnose and resolve problems from customer incidents. Research, evaluate, and provide feedback on trends and patterns to support customer support requirements. Act as subject matter expert, provide IT guidance, solutions, and customer training. Install, configure, integrate, troubleshoot, optimize, and maintain hardware and software to maximize system availability. Monitor network performance and identify information system security requirements, ensuring application of security policies. Requirements U.S. Citizen, male born after 12/31/1959 registered with Selective Service, and have U.S. residency for at least 3 of the last 5 years. All pre‑employment processes in English; a background investigation will be conducted. CBP drug‑free workplace policy applies; drug testing procedures may be required. Qualifications Basic requirement: IT‑related experience demonstrating the following competencies: Attention to detail, Customer service, Oral communication, Problem solving. GS‑11: 1 year of specialized experience equivalent to the next lower grade level performing duties such as: analyzing, planning, configuring network systems hardware; diagnosing and resolving network problems; testing, installing, configuring, and maintaining networks; evaluating new hardware and software technologies. GS‑12: 1 year of specialized experience equivalent to the next lower grade level performing duties such as: adjusting, modifying, and improving IT systems; diagnosing and resolving incidents on various platforms; installing, configuring, integrating, troubleshooting, monitoring network performance; providing guidance for migration activities. Education GS‑11: Successful completion of a Ph.D. or 3 full years of graduate education leading to a doctoral degree; or a degree in computer science, engineering, information science, systems management, mathematics, operations research, statistics, or technology management, with at least 24 semester hours in these fields. Additional Information Position may require 24/7 on‑call duty and uncontrollable overtime. Physical demands include lifting up to 50 pounds and working in electronics shop or remote sites. Reasonable accommodation requests for the USA Hire Competency Based Assessments must be submitted prior to assessment. All background and personal information will be subject to federal investigative requirements. #J-18808-Ljbffr