Customer Success Manager

Customer Support SpecialistAs the internal voice of the customer to the rest of our teams, you will form the bridge between our solution and our clients, helping them take full advantage of what we can provide now and in the future. As a contact tracing solution, you have the opportunity to be on the front lines of helping businesses reduce the spread of COVID-19 within their organization. This is not only a historic time globally, but a time for the revolution of prioritizing health and safety within businesses and organizations.Key Responsibilities and Expected DeliverablesGather feedback and analyse data from our customer baseCuriously study other CSM programs and latest trendsKnow the company's products inside and out and become a product expertProvide technical consultation and trainingHelp our customers to plan and understand how to utilize SaferMe software based on their business needs and outcomesHandle support issues by phone and emailRecord all interactions in the CRM - HubspotPlay a key role in implementation and providing a top notch deliveryOnboard customers and their staff and provide ongoing user trainingBuild and maintaining relationships and showing genuine careSupport key account holders by finding ways to increase user engagementRequirementsExperience as a Customer Support Specialist or similar CS roleFamiliarity with our industry is a plusExperience using help desk software and remote support toolsUnderstanding of how CRM systems workExcellent communication and problem-solving skillsCompetitive remuneration packages are on offer. If you think you will be a good fit please send a cover letter and resume/CV to View email address on click.appcast.io