IT HelpDesk Tier 2 - NJ

CubX Inc. is a fast-growing managed service provider (MSP) dedicated to delivering modern, secure IT solutions and exceptional support to business clients. With a cloud-first approach and a strong emphasis on client relationships, CubX Inc. empowers organizations to achieve their technology goals while maintaining robust security and operational efficiency. As a Help Desk Technician II, you will play a critical role in supporting clients’ IT environments, resolving complex technical issues, and ensuring seamless operations across a variety of platforms and services. You will be part of a collaborative team that values innovation, proactive problem-solving, and continuous learning. Key responsibilities include: Provide Level 2 help desk support for Windows, macOS, and mobile devices (iOS/Android) Administer Microsoft 365 environments, including Exchange Online, SharePoint, Teams, Security & Compliance, and OneDrive Configure and troubleshoot networking components (DNS, DHCP, VLANs, VPNs, firewall rules) across SonicWall, Meraki, and UniFi hardware Manage endpoints using Intune and Windows Autopilot; assist with Azure administration (Azure AD, VMs, networking, resource management) Configure email security records (SPF, DKIM, DMARC) and perform hardware/software troubleshooting, patching, and driver updates Utilize ITSM/ticketing tools to manage support tickets and maintain accurate documentation Assist with IT projects, including on-site hardware installations, network setups, software migrations, and cloud deployments Participate in occasional after-hours/on-call support and provide client training on IT best practices and security Proactively identify and remediate potential issues while building and maintaining positive client relationships Required Qualifications: 2+ years of IT/help desk experience in a professional environment Level 2 desktop support and troubleshooting experience for Windows and macOS endpoints Advanced Microsoft 365 administration experience (Exchange Online, SharePoint, Teams, Security & Compliance, OneDrive) Hands-on networking configuration and troubleshooting experience (DNS, DHCP, VLANs, VPN/remote access, firewall rules) with network hardware such as SonicWall, Meraki, or UniFi Experience administering Azure AD, Active Directory, and Group Policy (GPOs), plus basic Azure administration (VMs, networking, resource management) Experience participating in IT projects (on-site hardware installations, network setups, software migrations, and cloud services deployments) Experience using at least one ITSM/ticketing tool Strong communication skills for providing technical updates directly to clients in a support context Authorized to work in the United States Able to travel to client sites approximately 15% of the time Available for after-hours/on-call support on a rotating schedule Preferred Qualifications: Bachelor’s degree in Computer Science or an IT-related field Experience using Windows Autopilot for device provisioning and deployment Experience configuring email authentication/security records (SPF, DKIM, DMARC) Experience with Microsoft Entra ID (Azure AD) advanced features, including Conditional Access policies PowerShell scripting experience Holds at least one relevant certification: CompTIA A+, Network+, Security+, CCNA, or Microsoft MS-100/MS-101 Competitive salary of $55,000–$75,000 USD Paid time off and company holidays Health, dental, and vision insurance options 401(k) retirement plan with company match On-site gym for employee wellness Modern, collaborative office environment Ongoing training and professional development Opportunity to work with cutting-edge technology Team events and employee appreciation initiatives Strong company culture focused on innovation and teamwork #J-18808-Ljbffr CubX Inc.