QuickLane Service Advisor

Job Description

Job Description

The Quick Lane Service Advisor is responsible for the daily operations of the Quick Lane. They assist customers with requests for repairs and for maintenance service. 

ESSENTIAL DUTIES:

• Manage the daily operations of the Quick Lane
• Supervise work of all lube technicians
• Greets all customers promptly; provides timely professional service
• Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, and resolving customer concerns
• Establish job assignments with related functions for each employee
• Communicates with customer about status of work
• Coordinates activities to ensure repair work is fixed right the first time and completed on time
• Use quality control procedures designed to monitor quality of work and take corrective action where standards are not met
• Meets or exceeds goals for add-on sales
• Delivers the right car in perfect condition, every time
• Identifies repeat customers and treats them accordingly
• Documents repair order changes
• Eliminates surprises for customers by reviewing service repairs and their associated charges to ensure accuracy
• Initiates housekeeping and safety procedures that result in a safe and attractive shop and reception area
• Takes credit card payments from customers

QUALIFICATIONS:

• Some automotive/vocational training preferred
• Experience in an automotive service environment preferred
• Ability to read and comprehend instructions and information
• Ability to operate a motor vehicle
• Valid in-state driver’s license and a good driving record
• Ability to use a computer
• Strong ability to communicate both verbally and in writing
• Professional personal appearance
• Work well in a team environment
• Willing to submit to a pre-employment background check & drug screen

Benefits:

• Competitive compensation based on experience
• Zeigler University Training Program
• Renowned Guest Speakers
• Health & Wellness Platform
• Hourly
• Non-Exempt