Relationship Banking Associate

Pay Range: $18.50 - $20.81 Role Overview The role of the Relationship Banking Associate is to deliver high quality customer service and responsiveness to ensure fulfillment and satisfaction of both internal and external customers. This individual will be responsible for the efficient and timely processing of routine transactions and other related services accurately in accordance with policy and procedures. This individual will also identify and refer sales opportunities to the appropriate business partner or line of business that will help fulfill the customer's needs. This interaction may be in person or over the telephone. The Relationship Banking Associate will provide support for basic consumer deposit account opening as required. Education and Experience High School Diploma or Equivalent Minimum one year experience in related banking positions or equivalent sales/customer service experience Skills and Abilities Excellent listening and communication skills Ability to approach, identify and have conversations with customers and identify needs and opportunities Organizational, interpersonal and customer relations skills which also includes problem solving and decision-making skills Ability to function in a fast paced, ever-changing environment Ability to work well with people as a team Proficient computer skills Tasks Performed 65% Processes routine transactions and associated general customer and account servicing duties with a high level of accuracy and efficiency including routine and non‑routine teller transactions in accordance with policy and procedures; performs various administrative duties such as maintaining records, preparing a variety of forms and reports, and daily vault balancing. Engages in referral and relationship management in accordance with established objectives and goals; provides support for new deposit account opening as required; adheres to security measures and controls to minimize potential losses. 25% Identifies customer opportunities through interactive and consultative conversations to assess and address the needs of the customer; provides services to customers, including basic deposit account opening and referring customers to appropriate business partners; conduct sales and service calls to existing and potential customers; resolve customer issues and complaints while delivering a high level of responsiveness. 5% Participates in community events that support efforts with the Community Reinvestment Act (CRA). 5% Performs other duties as assigned and required. Physical Requirements Communicate effectively with internal and/or external customers. Stationary 50% of time. Move about within or between locations. Bend, twist, crouch, squat. Move objects to a maximum of 20 lbs. Why Work at NBT At NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community – because your success drives our success. Wellbeing We value and support your wellbeing by offering generous time‑off policies, wellness initiatives and flexible work arrangements, so you can thrive both personally and professionally. Community Involvement We believe community involvement fosters our success and the success of those around us. Through volunteer service and charitable partnerships, we empower our employees to make a positive impact beyond the workplace. Culture We believe in creating a workplace where every voice matters and every team member feels empowered to contribute. With supportive leadership, we foster an environment where employees are connected, inspired and valued. Career Development Whether you're just starting your career or serve in a senior leadership role, your growth and development are our priority. We provide a wide variety of development programs and tools to help you reach your full potential. Total Rewards We recognize and reward your contributions with competitive compensation, comprehensive benefits and performance‑based incentives – ensuring you feel valued every step of the way. Business Stability We have built a reputation as a stable financial institution by growing our people and our business, evolving our processes and managing risk. We've weathered the market's ups and downs for over 165 years, all while charting a well‑defined growth plan. Benefits for Full‑Time Employees Generous paid time off: at least 22 days annually, prorated in the year of hire. Parental leave: six weeks of paid leave at 100% of your salary. Comprehensive medical coverage: includes employer contributions to an HSA for a high deductible health plan. #J-18808-Ljbffr