Patient Intake Specialist

Job Description

Job Description

Patient Intake Specialist

Location: Blue Bell, PA

Pay: $22-$24/hr

Work Environment

Onsite 5 days per week. Employees have their own cubicle workspace in a brand-new office environment.

Schedule

Monday-Friday, 8:00 AM-4:30 PM or 8:30 AM-5:00 PM

Compensation and Benefits

Pay Rate: $22-$24/hr

Duration: Contract-to-Hire (1040 Hours)

If eligible, benefits may include:

• Medical, Dental, Vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan (Pre-tax and Roth post-tax contributions available)
• Voluntary Life & AD&D (employee + dependents)
• Short-term and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program (EAP)
• Time Off / Leave (PTO, Vacation or Sick Leave)

About the Role

In this role, you'll serve as a critical connection between patients, healthcare providers, referral sources, insurance carriers, and internal teams. You'll help ensure that patient orders are processed accurately and efficiently while supporting insurance verification, documentation management, reimbursement activities, and coordination of services. This position requires strong customer service skills, attention to detail, and the ability to navigate sensitive conversations regarding insurance eligibility and coverage.

Key Responsibilities

• Review referral documentation and patient records for accuracy and completeness.
• Enter patient and order information into internal systems.
• Verify insurance coverage and benefits to support processing and reimbursement.
• Obtain required documentation from referral sources, providers, patients, and internal teams.
• Maintain accurate patient order records throughout the intake process.
• Communicate order status updates to patients, providers, and internal stakeholders.
• Prepare and process documentation related to product delivery and reimbursement.
• Coordinate with cross-functional teams to ensure timely service delivery.
• Support compliance with payer requirements, clinical guidelines, and company policies.
• Help minimize claim denials through thorough documentation review.
• Provide exceptional customer service to patients, caregivers, and healthcare partners.
• Assist with special projects and process improvement initiatives.

Required Skills & Experience

• High school diploma or equivalent.
• At least 1 year of experience in customer service, healthcare administration, medical office operations, healthcare intake, or a related environment.
• Knowledge of medical terminology.
• Experience using Microsoft Office applications, including Outlook, Word, and Excel.
• Knowledge of insurance verification processes and healthcare reimbursement models.
• Strong organizational skills and exceptional attention to detail.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities and meet deadlines.
• Commitment to maintaining patient confidentiality and HIPAA compliance.
• Comfort working independently and collaboratively within a team environment.

Top Skills – Must Haves:

• Healthcare intake, patient access, medical billing, home healthcare, or DME experience.
• Insurance verification and benefits investigation experience.
• Knowledge of Medicare, Medicaid, and commercial insurance plans.
• Medical terminology knowledge.
• Strong customer service and phone communication skills.
• Exceptional attention to detail and organizational abilities.
• Ability to handle difficult conversations with patients regarding insurance coverage decisions.
• Self-starter who takes initiative and adapts quickly to new processes.

Nice-to-Have Skills:

• Insurance authorization experience.
• Reimbursement and claims support experience.
• Referral and order management experience.
• Experience working in a fast-paced healthcare environment.
• Process improvement or project support experience.
• Experience building relationships with providers, payers, and patients.

Job Type & Location

This is a Contract to Hire position based out of Blue Bell, PA.

The pay range for this position is $22.00 - $24.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Blue Bell,PA.

This position is anticipated to close on Sep 24, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.