Supervisory Medical Support Assistant

Job Title

Plans, directs, and oversees all administrative and scheduling operations across the service line; Assigning and evaluating work; Resolving complex operational and patient care issues; Identifying training needs; Evaluating new equipment and systems; Recommends process improvements; Making final decisions regarding selections, performance evaluations, and disciplinary actions; Ensures comprehensive oversight of MSA activities by maintaining coverage across all units; Conducting audits and quality reviews; Managing workload distribution; Developing and maintaining employee schedules; Providing orientation and ongoing training for new and current staff while ensuring all required training is complete; Coordinates clinic flow, establishes and maintains outpatient clinics; Maintains compliance with VHA scheduling policies; Assists with consults management, open encounters, and insurance capture functions; Collects, analyzes and runs reports as needed; Provides relief coverage; Interpreting and verifying provider orders; Scheduling, canceling and re-scheduling appointments and consults; Preparing for clinic visits; Updating patient demographics and insurance information; Serves as primary liaison between administrative staff, clinical personnel, and leadership to ensure efficient daily operations and high quality patient service.

Work Schedule

Monday-Friday 7:30am-4:00pm

Telework

Ad-Hoc

Functional Statement #

000000

Relocation/Recruitment Incentives

Not Authorized

Permanent Change of Station (PCS)

Not Authorized