Desk Customer Service Rep/Office Manager

Office Manager / Customer Service Representative Rapid Dry LLC | Cottleville, MO Full-Time | Monday-Friday, 8:30 AM - 5:00 PM (40 hrs/week) Job Summary Rapid Dry LLC, a growing water damage mitigation, restoration, and mold remediation company, is looking for an Office Manager / Customer Service Representative to be the friendly, organized backbone of our office. This role is the first voice many of our customers hear - often during a stressful moment like a flooded basement or storm damage - so we need someone warm, calm, and genuinely good with people. You'll also be the glue holding our day-to-day operations together: routing leads, scheduling jobs, and managing a steady stream of detailed tasks that keep our crews running smoothly. If you're the kind of person who loves checking things off a list, doesn't get rattled by a busy phone line, and is comfortable learning new software, we want to hear from you. Duties Answer incoming calls and respond to customer inquiries with professionalism, empathy, and a genuine willingness to help Route and schedule incoming leads to the appropriate technician or crew in a timely manner Maintain and update customer and job records accurately within the CRM system Coordinate scheduling across multiple jobs, technicians, and timelines Follow up with customers regarding appointments, job status, and satisfaction Manage day-to-day office administrative tasks (filing, data entry, correspondence, supply ordering) Assist with preparing contracts, invoices, and other job-related paperwork Track and organize multiple small tasks simultaneously without letting details slip Communicate proactively with the ownership/management team on scheduling conflicts or customer concerns Support marketing or follow-up outreach efforts as needed Requirements Excellent communication skills with a personable, customer-first attitude - comfortable talking to people on the phone and in person Strong organizational skills with proven ability to manage multiple tasks and priorities at once Tech-savvy and comfortable learning new software; CRM experience strongly preferred High attention to detail - able to handle repetitive, detail-oriented tasks accurately Ability to stay focused and follow tasks through to completion in a busy office environment Prior office management, dispatch, scheduling, or customer service experience preferred Reliable, punctual, and able to work consistent hours, Monday-Friday, 8:30 AM - 5:00 PM Positive, team-oriented attitude with a calm demeanor under pressure Experience in restoration, construction, home services, or a related trade industry is a plus, but not required Pay: $1,100.00 per week Benefits: On-the-job training Ability to Commute: Saint Peters, MO 63376 (Preferred) Work Location: In person #J-18808-Ljbffr Socket.dev