IT Support Specialist

IT Support Specialist Position Summary All CFE IT roles are expected to contribute to a positive culture and supportive environment. We empathize with our customers, making their challenges our challenges. We embrace the model of having fun while getting it done. This position is at the heart of our customer engagement. In this role you are best positioned to deliver the positive experience we’re committed to. The IT Service Desk is the central point of contact for all IT related incidents and service requests. We are a trusted business partner solving unique challenges each day across dozens of locations. IT Support Specialists are the front line, working along with other IT members to troubleshoot and resolve support needs and continuous service delivery demands. We work in a dynamic, can‑do environment engaging our co‑workers with services over the phone, through e‑mail, through remote connectivity tools, and by driving onsite to the location to help in person. Essential Duties and Responsibilities Provide helpdesk support to CFE employees, interacting with vendors, colleagues, and the person being helped to troubleshoot and resolve issues Manage onboarding and offboarding of CFE employees including asset set up, account activation, and training Troubleshoot and resolve incidents to the best of your ability across all deployed hardware, software, and peripherals Provide clear and frequent communications with manager, team, IT library artifacts (such as helpdesk software) and employees being assisted Aligning with team goals of providing empathy, business curiosity, and positive touchpoints with our employees, vendors and customers - building our CFE IT brand Engage with IT Team, providing input on strategy, direction, and work catalog with estimates; execute on assigned work completing it on schedule or escalating and working with team when schedule cannot be maintained Research potential technology solutions and implementations in support of new initiatives, opportunities, and procurement efforts Adhere to all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision Participate in internal and external training opportunities to keep up to date with the latest technology and internal system processes. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Responsibilities and activities may change and grow with CFE’s needs and your career. Education and Experience Required Associate’s degree in information technology, Computer Engineering, Management Information Systems, or a related field preferred; equivalent IT support experience may be considered in place of a degree Strong knowledge of technical management, information analysis, and computer hardware/software systems Proficient with Microsoft Operating System and applications Hands‑on experience with maintaining the hardware and software of computers, networks, and peripheral systems Valid driver’s license with clear driving record Experience working in ITIL methodology Strong analytical, problem solving, and organization skills Have fun while getting it done #J-18808-Ljbffr Coopfe