Housekeeping - San Diego KOA Resort

The San Diego KOA is an award-winning outdoor campground resort looking for enthusiastic people to join our housekeeping team. Sunny southern California allows us to be open 365 days a year offering camping in RVs, Cabins, Deluxe Cabins & tents. Our goal is to create a great camping experience for our guests by offering excellent customer service. If you enjoy meeting new people, working in a fun yet challenging environment and helping family create memories to last a lifetime we want to talk to you!

Working Hours:

• Seasonal - May 1 - October 31st
• 15-25 hours/week depending on occupancy of the campground
• Sunday - Saturday with most shifts scheduled between the hours of 9am-5pm - Thursday-Monday
• Must be available on Sundays
• $17/hour & up depending on experience
• Reports to the Housekeeping Department Manager

RESPONSIBILITIES

• Ensures customers receive a high level of service consistent with our customer service philosophy
• Communicate with all staff and management using Basecamp System
• Enforce campground policies and implement solutions consistent with goals of park
• Proactive guest management to ensure positive environment for all guests
• Coordinate with Guest Service staff for guest arrivals
• Coordinate with Guest Service staff for problem resolution when applicable
• Utilize creative problem solving skills

• Cleaning and preparation of deluxe cabins, standard cabins, and deluxe tents including linens for guest arrivals which includes:
• Cleaning and Sanitizing of all surfaces, furniture & floors
• Bed making
• Bathroom cleaning
• Kitchen cleaning
• Restocking of consumables and toiletries

• Daily cleaning and maintenance of the restroom facilities
• Janitorial duties on all buildings at the campground
• Laundry of linens for deluxe accommodations as needed
• Complete various duties as assigned by manager which can include but are not limited to: light janitorial duties, assisting other departments in completion of tasks, overall support in daily performance of the campground.

Requirements

• Good customer service and communications skills

• Ability to multi task and prioritize

• Able to work with others and work independently

• Professional Appearance and attitude towards guests and fellow team members

• Communicate professionally and patiently

• Be on your feet during shift and able to lift at least 30 lbs.

• Climb stairs, bend, lift, and move repetitively as needed

• Ability to thrive in a fast-paced environment

• Actively communicate both verbally and written

• Speak English, bilingual a plus

PM21