Service Operations Manager

Ziegler CAT has an opening for a Service Operations Manager that will lead the service departments for the branch and is responsible for ensuring safety, customer satisfaction and profitability. The ideal candidate will be someone who is passionate about developing and leading a successful team of employees and who has a strong business acumen. Responsibilities Responsible for safe and productive working environment of the shops Maintain a strong department safety, cleanliness, and branch consistency culture Implement and maintain procedures to meet and exceed our customers’ expectations Partner and coach Shop Supervisors on spending time on the floor coaching and building rapport with Technicians Support Shop Supervisors through problem solving with issues/challenges involving customers, employees, equipment, etc. Partner with sales personnel to effectively build relationships and support future sales Maintain the facility and reinforce established practices and procedures to Ziegler standards Visit customers with sales personnel Maintain the highest level of customer satisfaction through communication, professionalism and urgency before, during and after the sale Help recruit and hire branch personnel including visiting local recruiting and technical college events Manage workforce to ensure maximum productivity and effectiveness through mentoring and appropriate training opportunities Analyze performance/financial data and influence profitability through effective process change Evaluate capital tooling needs and assist with justifications Manage goodwill support process Resolve conflicts in a timely and professional manner Ensure that all employees are given regular, fair and accurate performance evaluations Work in a cooperative manner with team and superiors Qualifications 2 or 4 year degree preferred; High school diploma required 4+ years of technical or mechanical knowledge preferred. Demonstrated ability to lead effective teams Knowledge of product line and/or a willingness to continue education on new products required Strong computer and organizational skills required Strong people leader who develops his/her employees through coaching and feedback Strong business acumen and ability to make good and timely decisions for customers and the company Personal Attributes: Creative Thinking, Conflict Management, Customer Focus, Integrity, Planning and Organization Travel Up to 10%. Minimum Physical Requirements Standing, walking, using hands, talking, hearing Working conditions may be indoor and outdoor. Noise level may be moderate at times. This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals. Compensation $111,300.00 to $166,900.00 Benefits Starting wage is dependent on skills, experience, and education. Along with competitive pay, full time positions are benefits eligible which includes: Health, Dental, Vision and Life Insurance 15 days of PTO your first year, accrual starts day 1 9 paid holidays 401(k) plan with company contribution and match HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year Short-Term and Long-Term Disability Insurance, FSA & EAP Paid Parental Leave & Funeral Leave Fitness membership discount Education Assistance At Ziegler Inc. we’re committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #J-18808-Ljbffr