Concierge
Hersha Hospitality Management
Concierge Assist guests with special services, in both an anticipatory manner and upon guest request; coordinate and communicate hotel services and amenities. Front Desk Supervisor – Guest Service Manager – Assistant General Manager Your Focus Warmly greet and acknowledge guests, proactively offering assistance. Provide information about local attractions and events. Make travel arrangements. Make dining and other reservations, and obtain tickets for events. Receive, store, or deliver luggage or mail. Pick up and deliver items or run errands. Carry out unusual requests, such as searching for hard-to-find items or services. Work as a Guest Service Agent in the event of staffing shortages or during peak check in/out periods. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Practice safe work habits and wear protective safety equipment. Ensure overall guest satisfaction. Perform other duties as requested by management. Your Background and Skills High School diploma or equivalent. Previous customer service experience required or equivalent training. Knowledge of the local community, attractions and events. Work Environment and Context Work schedule varies and may include working on holidays, weekends and alternate shifts. Requires standing and/or sitting for extended periods, walking, lifting up to 15 pounds. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It Source: HHM Hotels Hersha Hospitality Management
Vacancy posted 1 day ago
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