Customer Engineer

San Francisco, CA · On-site · Full-time Compensation: $130,000–$170,000 + competitive equity About the Company We're an early-stage, venture-backed startup building the real-time data infrastructure that lets AI agents access live information from across the web. Our APIs and datasets power use cases from pipeline building and prioritization to sales/marketing automation and deal sourcing. With 150+ enterprise customers, $10M+ ARR, profitability, and 10x growth in 2025, we're scaling fast while staying disciplined. Founded 2023 · 11–50 people · Industry: AI Tools The Role We're hiring a Customer Engineer to own customer success while actively building the automation that reduces manual customer touchpoints over time. This is a hybrid technical and relationship-driven role: you\'ll hop on calls when needed, but you\'ll be equally focused on building automated responses and workflows that scale support without scaling headcount. Prior customer success experience is not required — this is as much a builder\'s seat as a support seat. What you\'ll be doing Own day-to-day customer success and support, including scheduling and running calls when necessary Build automations that reduce manual response volume over time Continuously improve how customer interactions are handled, balancing personal touch with scalable systems Identify patterns in customer needs and translate them into automated or systematized solutions Represent the voice of the customer back into the product and engineering teams Tech stack: API integration and automation/workflow tooling. Requirements 0-3 years, early-career welcome Genuine technical aptitude required Builder mindset: automation over manual process Personable, improvement-oriented SF 5 days in-person No prior CS experience required Green Flags Software engineering background with genuine interest in moving into a more customer-facing role Demonstrated technical aptitude through side projects, coursework, or prior automation work Personable communicator who genuinely enjoys improving how customers experience the product High curiosity and hunger, even without direct customer success experience Comfortable building systems and processes rather than just executing manual tasks Red Flags Pure support or ticket-handling background with no technical building interest Lacks genuine technical aptitude or curiosity about automation Passive approach to customer interactions rather than a builder\'s mindset Cannot work SF in-person 5 days a week Why Join Build category-defining data infrastructure for the AI-agent era Rare traction for the stage: 150+ enterprise customers, $10M+ ARR, profitable, 10x growth in 2025 A builder\'s seat with high autonomy and direct product influence early in your career Early-career friendly with a high ceiling — technical aptitude and hunger matter more than a CS resume Details Location: San Francisco, CA Work policy: On-site, 5 days a week Compensation: $130,000–$170,000 + equity Visa sponsorship: None available Employment type: Full-time #J-18808-Ljbffr David Joseph & Company