Operations Associate/Cardiac Monitor Technician- Medical/Surgical

Operations Associate/ Monitor Technician Medical/Surgical

Operations Associate/ Monitor Technician in Springfield, MA | Baystate Health Careers

Location: Baystate Medical Center, Springfield Massachusetts

Job Type: Full-Time

Shift: Night

Make an Impact with Baystate Health

Baystate Health is seeking an Operations Associate/ Monitor Tech (OA/MT) to join our Medical/Surgical team at Baystate Medical Center in Springfield, Massachusetts. Our Medical/Surgical team provides care to a diverse adult patient population, working closely with physicians, nurses, and interdisciplinary teams to deliver safe, compassionate, high-quality care.

Operations Associate/ Monitor Technician Responsibilities Include:

• Bed Management & Patient Flow: Coordinates admissions, discharges, transfers, bed assignments, patient transport, and discharge readiness; monitors bed status and supports efficient patient throughput.
• Clinical & Team Communication: Serves as a central communication resource for nurses, physicians, case managers, ancillary departments, patients/families, and hospital teams; provides shift handoffs and facilitates timely follow-up.
• Administrative & Unit Support: Accurately uses hospital systems and maintains patient records, logs, forms, staffing assignments, schedules, supplies, and other unit documentation and resources.
• Hospitalist & Care Team Support: Supports Hospitalists and medical/surgical teaching teams with rounds, consults, follow-up appointments, daily assignments, and other operational needs.
• Patient Safety & Monitoring: Observes cardiac monitors, reports abnormal rhythms, maintains monitoring equipment, provides one-to-one observation as required, and initiates appropriate emergency procedures.
• Clinical Competency & Compliance: Maintains required departmental competencies, including telemetry/dysrhythmia training and CPR/BLS certification when applicable, and follows all established policies and procedures.

Telemetry Competency: Successfully completes the required dysrhythmia/telemetry course within six weeks of hire.

Schedule Details

Job Type: Full-Time, 36 hours per week

Shift: Night, 7pm-7:30am

Schedule: 12-hour shifts

Weekend Requirement: Every other Friday and Saturday Night

Holiday Requirements: Every other Holiday

Benefits That Support You

At Baystate Health, you get the best of both worlds: the resources, stability, and career opportunities of a large integrated healthcare system with the supportive culture of a community-focused organization.

Depending on eligibility, benefits may include:

Competitive Pay & Benefits: Medical, dental, and vision coverage, including local Health New England plans.

Tuition & Training: Tuition assistance, CEUs, and professional development opportunities.

Career Growth: Clinical advancement, leadership development, and internal career opportunities.

Regional Opportunities: Career options across Baystate Health hospitals, practices, and services throughout western Massachusetts.

Retirement: Retirement savings and employer match.

Paid Time Off: Generous PTO for eligible employees.

About Baystate Health

Baystate Health is an integrated healthcare system serving patients and communities throughout western Massachusetts. Our network includes Baystate Medical Center, Baystate Children's Hospital, Baystate Noble Hospital, Baystate Franklin Medical Center, Baystate Wing Hospital, Baystate Medical Practices, and Baystate Home Health & Hospice.

Whether you provide direct patient care, clinical services, or operational support, your work at Baystate Health helps improve the health of the communities we serve.

Start Your Career at Baystate Health

You Belong at Baystate.

Education:

GED or HiSET (Required)

Certifications:

Basic Life Support - American Heart Association

Compensation

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum - Midpoint - Maximum

$17.98 - $22.25 - $28.08

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.