Intake Coordinator/Lead Visit Monitor

Lead Visit Monitor & Intake CoordinatorThe YWCA's Supervised Visitation Program allows parents in high conflict or high risk situations to spend time parenting their child in a safe, structured, and supportive environment. Trained Visit Monitors & Intake Coordinators support the non-custodial parent in developing a healthy and loving relationship with their child while following all policies and guidelines designed to ensure safety. The Lead Visit Monitor & Intake Coordinator is also responsible for communicating regularly with the Direct Care Supervisor regarding the status of visits and any concerns.Essential ResponsibilitiesSchedule and conduct in-person orientation, phone intakes with residential and non-residential parents and arrange for site tours and interviews with children prior to first visit. Ensure parties are referred as necessary to external resources for domestic violence, batterer's intervention, counseling, and financial assistance among others. Attempt contact with families assigned by the Direct Care Supervisor within 2 business days of assignment.Input all new client intakes and goals into AWARDS within 48 hours. Monitor supervised visits at Springfield, Dunbar, and Florence Centers as needed for coverage. Assist with set up and closing (setting up of rooms and cleaning up at end of the day).Ensure all equipment is ready for visits. Model appropriate parenting behavior and encourage healthy parent child relationships/interactions. Ensure compliance with center rules and policies while making interventions as necessary. Communicate in a timely manner with Direct Care Supervisor on any incidents and issues. Ensure that transportation of children at exchanges and visits adhere to all safety laws/policies regarding seat belts and car seats.Ability to resolve conflict using de-escalation techniques and trauma informed skills. Conduct Risk Assessments, as needed. Check in with security to ensure safety of the facility per Security Standards. Attend supervision, trainings and staff meetings as required. Other relevant duties as necessary.QualificationsBachelors Degree (Required)Spanish Speaking (Required)Excellent verbal, written, and organizational skills (Required)Computer skills (Preferred)Prior experience working with survivors of violence and/or those who have perpetrated violence in an intimate partner relationship (Preferred)Experience and knowledge of child development and impact of domestic violence on children (Preferred)Understanding of both interpersonal and structural racism and bias; (Required)Access to reliable transportation and valid driver's license required. (Required)Must be able to lift 40 lbs.EEO STATEMENTIt is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.