Administrative Assistant - Affordable Housing (Bilingual Spanish Required)

Administrative Assistant – Affordable Housing (Bilingual Spanish Required) Full-Time/Part-Time: Full-Time Paths is seeking a bilingual Administrative Assistant to support two affordable housing communities in Roslindale and Jamaica Plain totaling 245 units. This is a full-time, onsite, resident-facing role supporting the day‑to‑day administrative operations of a busy property management office. The Administrative Assistant will assist with phones, walk‑ins, resident communication, document follow‑up, filing and scanning, work order support, and general office organization. This role will also support recertification and compliance paperwork, including helping residents with document collection, signatures, follow‑up, and file organization. Both properties operate under Project‑Based Section 8, LIHTC (Tax Credit), and Portable Voucher programs. Affordable housing experience is helpful, but we are open to candidates with strong administrative, customer service, documentation, and resident‑facing experience who are willing to learn affordable housing compliance processes. Administrative & Office Support Answer phones and respond to resident inquiries professionally Greet and assist residents, applicants, vendors, and visitors Support walk‑ins and help direct residents to the appropriate team member or next step Assist with scanning, filing, faxing, copying, and document organization Help obtain resident signatures and required paperwork Assist with work order entry, tracking, and follow‑up Maintain organized records and office systems Support general day‑to‑day operations of a high‑volume property management office Communicate clearly and professionally with residents in English and Spanish Recertification & Compliance Support Assist with resident follow‑up for annual and interim recertification paperwork Help collect, organize, and track required documents from residents Support the team with income/asset documentation, verification requests, and file preparation Assist with maintaining tenant files and compliance‑related documents Help track deadlines and follow up with residents regarding missing or incomplete paperwork Support the property team with recertification and compliance tasks as directed Learn and follow affordable housing program requirements, including Project‑Based Section 8, LIHTC, and Portable Voucher processes Requirements Bilingual English/Spanish required; must be comfortable communicating professionally with residents in Spanish Strong administrative, clerical, front desk, or office support experience Comfortable working in a resident‑facing office environment Strong organization, follow‑up, and attention to detail Ability to manage multiple tasks in a busy office setting Professional, patient, and resident‑focused communication style Comfortable handling confidential documents and sensitive resident information Proficiency in Microsoft Office, including Word, Excel, and Outlook Affordable housing, property management, leasing, recertification, or compliance support experience is a plus Experience with Yardi or similar property management software is a plus High School Diploma or GED required; some college preferred Pay Rate $21.00 to $23.00 per hour Benefits Medical Insurance: 100% of medical benefits paid for employees only Voluntary dental and vision plan options Bonus Eligible 401(k) available plus company match Paid Time Off 12 Paid Company Holidays Commuter Benefits Voluntary short‑term disability, long‑term disability, life insurance, and dependent coverage Voluntary accident insurance, critical illness insurance, and hospital indemnity insurance Employee Referral Program Employee Assistance Program (EAP) We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. #J-18808-Ljbffr