Vice President of Operations

Vice President of OperationsWe are seeking a dynamic, results-driven Vice President of Operations for First Class Vending to lead our Southern California business into its next phase of operational excellence, profitable growth, and organizational development. Reporting to the Regional Vice President of Aramark Refreshments, this leader will have full accountability for business performance, operational execution, client retention, and talent development across a multi-location portfolio. The business is primarily focused on traditional vending and micro-market operations, complemented by office coffee and refreshment services. This is a highly visible, hands-on leadership role requiring strong financial acumen, operational discipline, and the ability to translate strategy into measurable results. The successful candidate will build a high-performing leadership team, strengthen accountability throughout the organization, and drive continuous improvement while preserving the local relationships and service culture that define First Class Vending. This is an in-person role based in Bell Gardens, California, with responsibility for operations throughout Southern California, including multiple locations outside of Bell Gardens. Regular travel throughout the territory and a strong presence in field operations are expected. Hybrid and remote work arrangements are not available.Business Performance & Operational ExcellenceBusiness Strategy & Financial PerformanceOwn the overall financial and operational performance of First Class Vending, with full P&L accountability for revenue, profitability, operating expenses, and business results. Develop and execute business strategies that accelerate profitable growth, improve margins, and strengthen operational performance. Establish clear business priorities, performance expectations, and accountability measures across all locations and leadership teams. Leverage financial reporting, operational metrics, and business intelligence to identify performance gaps, implement corrective actions, and deliver measurable improvements. Ensure disciplined management of labor, inventory, product costs, capital investments, and other key financial drivers.Operational ExcellenceDrive consistent execution of operating standards across vending, micro-market, and office coffee service operations. Lead initiatives that improve route productivity, asset utilization, equipment reliability, inventory management, service quality, and cost efficiency. Strengthen operational processes and controls to improve profitability, reduce waste, and sustain performance improvements. Maintain a strong field presence across Market Centers, branches, routes, and client locations to evaluate execution, address challenges, and reinforce accountability. Champion safety, food safety, regulatory compliance, and operational standards throughout the organization.Growth, Leadership & Strategic ExecutionGrowth & Client ExperiencePartner with Sales and lead business development leaders to accelerate new business growth, expand existing accounts, and strengthen market presence. Build and maintain strong relationships with key clients, ensuring exceptional service, client satisfaction, and long-term retention. Drive improvements in consumer experience, merchandising effectiveness, product offerings, and location-level revenue performance. Identify opportunities to optimize existing locations, expand services, and strengthen the overall value delivered to clients. Ensure new business growth is supported by effective mobilization, operational readiness, and sustainable service delivery.Leadership & Organizational DevelopmentLead, coach, and develop a high-performing management team, establishing clear ownership of business results, leadership effectiveness, and operational expectations. Evaluate organizational structure, leadership capabilities, and resource alignment to ensure the business is positioned for long-term success. Build a strong talent pipeline through performance management, leadership development, succession planning, and employee engagement. Foster a culture of accountability, collaboration, continuous improvement, and operational ownership at every level of the organization. Maintain meaningful connections with frontline employees and field leaders, creating an environment where employees feel supported, valued, and empowered to deliver results.Strategic Execution & PartnershipTranslate business priorities into actionable plans with clear ownership, disciplined execution, and measurable outcomes. Lead operational and organizational change initiatives that strengthen business performance and support sustainable growth. Collaborate with Finance, Human Resources, Sales, Supply Chain, Marketing, Safety, and Compliance to align resources and achieve business objectives. Serve as a strategic partner to regional and enterprise leadership, providing business insights, performance updates, and recommendations. Balance immediate operational demands with long-term objectives, demonstrating sound judgment, adaptability, and decisive leadership.QualificationsBachelor's degree required; advanced degree preferred. Minimum of 10 years of progressively responsible leadership experience, including significant multi-site operational management and full P&L accountability. Experience in vending, micro-markets, unattended retail, route-based distribution, or related service operations strongly preferred. Demonstrated success improving profitability, operational efficiency, revenue growth, and client retention across complex, geographically dispersed operations. Proven ability to lead organizational change, establish performance accountability, and drive sustainable operational improvements. Strong financial and analytical acumen, including experience leveraging P&L statements, operating metrics, and business data to guide decision-making. Demonstrated ability to build, lead, and develop high-performing management teams, including talent assessment and succession planning. Strong understanding of route productivity, inventory controls, labor management, service execution, and asset optimization. Exceptional communication, relationship-building, and influencing skills across frontline employees, clients, business partners, and executive leadership. Ability to balance strategic planning with hands-on operational execution in a fast-paced, evolving business environment. Willingness and ability to travel regularly throughout Southern California, and to other locations outside the region.