Remote Escalation Manager - Customer Support
Bazeta
Eastern, KY
- Remote job
PointClickCare is seeking an experienced Escalation Manager to coordinate high-impact customer issues across Engineering, Product Management, and Customer Success. This senior role demands strategic thinking and cross-functional collaboration to resolve complex escalations and prevent recurrence. You will build out the escalation framework, define standards, and use data-driven insights to drive improvements in incident response and customer recovery plans. #J-18808-Ljbffr Bazeta
Vacancy posted 2 days ago
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