Remote Customer Support Leader, AI & Escalations
BetterComp
New York, NY
- Remote job
Bettercomp is seeking a hands-on Manager, Customer Support to lead our support team delivering responsive, high‑quality help on product questions, access, and issues. You’ll build scalable structure with clear escalation paths and coach the team, while guiding our AI‑assisted support layer, Help Center, and in‑product guidance. You’ll partner with the VP of Customer Success, Product & Engineering, and Data Operations to improve customer experience, own SLAs and CSAT, and drive cross‑functional #J-18808-Ljbffr BetterComp
Vacancy posted 5 days ago
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