Remote Customer Success Lead: Escalations & Care
Alignment Healthcare
New York, NY
- Remote job
Alignment Health is seeking a Remote Customer Success Lead to manage complex, high-visibility member escalations and provide frontline leadership. The role balances direct member interaction with team support, coaching, and operational oversight to ensure timely, compassionate resolutions. The Lead partners with frontline Specialists to remove barriers, guide escalation handling, and uphold Medicare compliance while maintaining an empathetic member experience. #J-18808-Ljbffr Alignment Healthcare
Vacancy posted 5 days ago
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Complete
San Francisco, CA3 days ago
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