Senior Manager, Commercial Strategy & Operations

Job Description

Job Description

About Lantern

Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com. 

About the Team:

Commercial Strategy & Operations ("CSO") (i.e., Lantern's Revenue Operations team) supports the President and his broader go-to-market function, including Employer Sales, Employer Client Success, Marketing, Clinical and Partnerships (health plans, ecosystem partners). CSO is responsible for Commercial  strategy (how we grow),  planning (resourcing, goals, compensation),  insights (how we're doing and what we need to do differently next week/month/quarter),   process (like how we prepare for client meetings),  tools (like SFDC and AI tools for Commercial), and  data (activities, contract details, customer health signals, and more). 

This role sits within CSO and serves the Commercial organization and partners closely with each member of the Commercial Leadership Team (head of Sales, head of Client Success, etc.).  

Senior Manager, Commercial Strategy & Operations

Reporting to the VP of Commercial Strategy & Operations, the Senior Manager of Commercial Strategy & Operations exists to translate Lantern's growth ambitions into the operating plan that the entire Commercial organization runs on. You own the full planning and compensation cycle: OKRs, coverage and capacity models, compensation plans, quotas, and functional plans in support of those metrics. You make sure every Commercial team member understands what they are being asked to achieve, why the number is right, and exactly how they get paid for hitting it. You will work closely with the Commercial Leadership Team and Finance, building and defending the analytical models that underpin Lantern's growth strategy.  

You will also develop Board materials, maintain and improve long-term planning models, and be the person who catches the error before it surfaces. You are both the strategic thinker who stress-tests the plan and the operator who makes sure commissions run accurately every quarter.  

Ultimately, your work directly shapes how a fast-growing company allocates its energy, how it reports progress to its board, and how effectively it delivers care to millions of members. 

Location : NY | USA | Hybrid - 3x in office  

Responsibilities :

• Own the annual Commercial planning cycle end to end: long-term growth ambitions, OKRs, Commercial design, and compensation planning process across all Commercial roles, in close partnership with Field Operations and Finance 
• Design and administer incentive compensation plans for Sales, Client Success, and Partnerships, and ensure commission policies and procedures are documented and maintained in real time 
• Manage one direct report, a Commissions Analyst, and own the accuracy and timeliness of all commission payouts 
• Build, maintain, and improve long-term planning models from scratch, with clean logic, accurate numbers, and clear documentation 
• Develop Board and executive materials on Commercial strategy and performance vs. plan, including quarterly reporting and ad hoc deep-dive analysis 

Requirements :

• 8+ years of relevant professional experience
• Background in investment banking or management consulting
• Deep analytical skills in Microsoft Excel with strong attention to detail 
• Strategic thinker who can articulate long-term value creation, not just operational discipline — able to unpack business drivers at the second, third, and fourth order
• Highly organized, with the persistence to follow up until things are done and proactively communicate progress
• Gritty and hard-working, with the ability to operate in a dynamic, high-growth environment
• Excellent problem-solving skills, even when the problem at hand is ambiguous

Bonus if you have: 

• Demonstrated experience running multiple Commercial annual planning and compensation planning cycles 
• Prior experience working within healthcare or employer benefits 
• Experience in business operations or sales operations  
• Familiarity with a wide variety of sales compensation structures, particularly usage-based revenue models 
• Strong PowerPoint skills, with the ability to build polished, high-quality slides quickly 

  Benefits: 

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short & Long Term Disability
• Life Insurance
• 401k with company match
• Paid Time Off
• Paid Parental Leave

Compensation: $165,000 - $200,000 base pay + annual bonus (depends on location/level/relevant experience)

About You:

• You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins. 
• INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
• You have the GRIT , drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas. 
• You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren't just the individuals using your product. They are the driving factor in your motivation to make a change.
• Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear. 
• You thrive in a Team Environment. Collaboration is key in innovation and creating change.

These pillars of LIGHT are a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through this  LIGHT , individuals can find their way to the best care, resources, and support they need to get back to life. 

If this sounds like you, we would love to connect to speak further about career opportunities at Lantern.

Please apply to our role & someone from our Talent Acquisition Team will reach out to help you navigate our interview process.

Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.