Case Processing Analyst

Job Description and Duties

Under the direction of the Supervisor I, the analyst performs work requiring knowledge of background check processes and program requirements. The analyst applies analytical skills and program knowledge to efficiently manage and process background check applications. This position involves handling a full caseload, ensuring all tasks are completed accurately, in compliance with regulations, and within established timelines, while consistently delivering high-quality results.

Applicants with knowledge of CCLD licensing laws, regulations and procedures, background check case management system, Licensing Information System (LIS), and the ability to use Microsoft Word, Excel, and other common software programs are highly desirable and will be given priority consideration. If you are a motivated, professional, and friendly person who enjoys assisting people in a collaborative environment, then this is the job for you.

The Department of Social Services does not participate in E-Verify for employment authorization purposes. Applicants must be authorized to work in the United States without the need for visa sponsorship by the start date of employment. 

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Working Conditions

The Care Provider Management Branch exercises a hybrid work schedule as determined by the Department of Social Services. CPMB is in Rancho Cordova with free parking on-site.

This position may be eligible for Hybrid work. In-person attendance is required based on the operational needs of the position and in accordance with the Statewide Hybrid Telework Policy, Government Code section 14200, and any applicable department telework requirements. The successful candidate must reside in California at the time of appointment. Proof of California residency may be required .

Please note: Regular commute is not compensable.

Special Requirements

Do not include any confidential information on any documents (i.e., application, resume, or transcripts) you submit for this job vacancy. Confidential information that should be excluded or removed from these documents include but is not limited to: Social Security Number (SSN), birthday and/or age, photos, student/other ID number, driver’s license number (unless required), basis of eligibility, exam results, LEAP status, and marital status. Confidential information submitted via a CalCareer Account (electronic application) is automatically redacted upon submission.

The Statement of Qualifications (SOQ) serves as documentation of each candidate's ability to present information clearly and concisely in writing. Resumes and/or cover letters do not take the place of the SOQ. Application packets without an SOQ, or with an SOQ that does not follow the required format, will be regarded as incomplete and will not be reviewed for further consideration in the hiring process. The SOQ cannot be more than two pages total, using Arial, 12-point font size. Please answer the following prompts:

1. What methods do you use to manage and prioritize a heavy caseload with competing urgent tasks, and how do you make sure items are completed?

2. Please explain your experience working in highly productive and positive team environment with changing priorities and multiple workloads.

3. Pick three of the desired qualifications outlined below and provide an example of how you meet each qualifications.

o Communication

o Analytical/Critical Thinking

o Problem Solving

o Teamwork

o Interpersonal Skills

This position is designated under the Conflict of Interest Code.

If you are meeting minimum qualifications with education, you must include your unofficial transcripts for verification. If selected, you may be required to provide official transcripts at the time of hire.

Candidates who reside outside of the State of California may be admitted to the job interview, but they must provide proof of residence in California prior to being eligible for appointment.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Ability to appropriately apply current laws, rules, policies, and procedures.

• Ability to interact in a team environment in a professional manner with integrity and respect.

• Ability to balance multiple tasks while continually meeting deadlines.

• Ability to learn quickly and adapt to changing priorities.

• Ability to communicate effectively and professionally with all levels of staff.

• Excellent attendance and dependability.

• Ability to collaborate with internal and external engaged partners.

• Experience with Microsoft Word, Excel, and Database Systems.

• Knowledge of CCLD laws and regulations.

Benefits

There are many benefits to joining our team! The State of California has a generous benefits package that includes medical coverage, CalPERS pension upon retirement, two weeks paid vacation per year, two weeks paid sick leave per year, two paid Professional Development Days, one paid Personal Holiday, pre-tax parking fee program.

TRANSPORTATION REIMBURSEMENT

• Public transit (mass transit) passes.
  • 100 percent discount on public transit passes sold by state agencies, up to the monthly exclusion amount provided by the Internal Revenue Service (IRS).
  • 100 percent reimbursement on public transit passes purchased by state employees, up to the monthly exclusion amount provided by the IRS.
• Vanpool drivers and riders
  • 100 percent reimbursement on the monthly fee, up to the monthly exclusion amount provided by the IRS.

Benefit information can be found on the website and the website.

Personal Leave Program (PLP) 2025

Personal Leave Program (PLP) 2025 - Salaries do not reflect reductions from the Personal Leave Program, please see the applicable for additional information on the length and percentage of reductions.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications -

  (SOQ) Please see the Special Requirements section of this job advertisement for detailed instructions for the SOQ submission.