Customer Operations Coordinator

Customer Operations Coordinator

Perform detail-oriented administrative and operational duties to support Field & Metering, Billing, and Customer Contact operations.

Job Responsibilities

• Perform a variety of detailed-oriented duties supporting PSE&G's Customer Care businesses including: Field & Metering Operations, Billing, Customer Contact
• Perform SAP/CCS/EMPOWER data entry and Qualifications for Promotion job placement, service entry and purchase order creation and maintenance, allocation of Purchase Card charges
• Handle administrative duties such as maintaining appointments and organizing meetings/events
• Prepare correspondence, maintain records, create and maintain charts, spreadsheets and databases for multiple lines of business
• Respond to a wide variety of requests by researching information and conducting analysis
• Coordinate on-call schedule with Electric Distribution, working with issues that are often sensitive in nature
• Track work assignments to ensure timely completion
• Maintain personnel files, local files and confidential correspondence; Time Reporting in SAP
• Cross-train colleagues and back up as needed

Job Specific Qualifications

• High school diploma or GED
• Minimum 2 years of related professional work experience
• Able to work with minimal guidance demonstrating judgment, attention to detail and effective time management
• Strong oral and written communication skills
• Ability to maintain confidential information
• Aptitude for learning new software programs
• Must possess a high degree of initiative, professionalism and self-motivation in identifying and accomplishing tasks
• Proven ability to meet deadlines and work under pressure
• Must possess and maintain a valid driver's license
• Able to work core hours and overtime as required, travel to various work locations within Customer Care, as needed