Landscape Account Manager

Landscape Account Manager

Our client is a leading provider of commercial landscape services, known for delivering high-quality maintenance, design, and enhancement solutions across a variety of property types. The organization emphasizes customer relationships, safety, and operational excellence.

Job Description:

Addison Group is partnering with our client to hire an Account Manager who will serve as the primary liaison for a portfolio of commercial clients. This role focuses on relationship management, service delivery oversight, and revenue growth through enhancement projects. The ideal candidate is a hands-on leader who thrives on client interaction, field collaboration, and team leadership.

Key Responsibilities:

• Serve as the main point of contact for assigned client accounts, ensuring satisfaction and long-term retention.
• Conduct routine site inspections and walkthroughs to verify service quality and identify enhancement opportunities.
• Develop proposals and cost estimates for landscape upgrades, add-on projects, and seasonal services.
• Partner closely with operations leadership to align schedules, crew performance, and project outcomes.
• Support hiring, training, and coaching of field teams to ensure safety and performance standards are met.
• Promote compliance with company and industry safety practices.
• Manage account renewals and drive profitability within assigned portfolios.
• Maintain accurate CRM documentation, job costing, and client records.
• Assist branch leadership with financial and operational goals as needed.

Qualifications:

• Associate degree or equivalent work experience in business, horticulture, or a related field.
• Minimum of 3 years' experience in account management, customer relations, or operations leadership within landscaping, facilities management, or a service-based industry.
• Proven ability to build and maintain strong client relationships.
• Effective communication and problem-solving skills.
• Strong organizational and time-management abilities.
• Proficiency with Microsoft Office Suite and CRM systems.
• Valid driver's license with satisfactory driving record.

Additional Details:

• Employment Type: Full-time, direct hire, on-site
• Hours: Standard business hours, Monday–Friday (occasional field visits)
• Interview Process: Two-step process – initial on-site interview with local leadership followed by a virtual panel discussion.

Perks:

• Company vehicle program (with covered gas and insurance)
• Growth opportunities within a well-established national organization
• Strong team culture focused on service excellence and career development

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.