Functional Architect

Functional Architect

The Functional Architect is a domain expert responsible for managing the day-to-day operational needs of VBA clients following implementation, including Zendesk ticket support, client meetings, ongoing training, and platform guidance. Functional Architects serve as trusted advisors to clients by helping them successfully operate, maintain, and expand their use of the VBA platform. This includes addressing operational questions, guiding clients on platform functionality and workflows, and providing ongoing support to ensure clients are using the system effectively.

In addition to client operations, Functional Architects develop deep expertise within specific areas of the VBA platform through VBA's functional domain expertise model. This model allows employees to build specialized knowledge in key platform areas while contributing that expertise across teams. Functional Architects collaborate closely with Implementation Architects, Data Integration Analysts, Product teams, and client stakeholders to ensure that client environments remain stable, scalable, and aligned with best practices. Their domain expertise also helps support product feedback, internal knowledge sharing, and cross-team collaboration across the organization.

The Functional Architect role plays a critical part in ensuring the long-term success of VBA clients after implementation. By managing the day-to-day operational needs of clients — including Zendesk support, client meetings, ongoing training, and system guidance — Functional Architects help ensure that clients continue to operate successfully and expand their use of the VBA platform.

At the same time, the Functional Architect model creates a structured approach to developing deep platform expertise across defined functional domains.

By expanding their expertise across functional domains over time, Functional Architects strengthen both their own professional development and the overall capabilities of the VBA team.

At VBA we believe: Personal Growth = Team Growth

As employees deepen their knowledge of the platform, the entire organization becomes stronger, more collaborative, and better equipped to support our clients.

Connected by Mission. Driven by Innovation.

At VBA, our mission is simple but powerful: we make the healthcare experience better for everyone. We help clients simplify complex operations through fully integrated solutions spanning claims and benefits administration, revenue cycle management, provider and network management, care coordination, and automation tools. Our technology—ranging from VBAPI's thousands of integration endpoints to predictive analytics, branded portals, mobile access, and AI-powered automation—drives efficiency, accuracy, and better outcomes for millions of people who rely on their health benefits every day. What sets us apart is not just our platform, but our people-centered culture: we blend innovation with flexibility, empowering employees to do meaningful work, stay connected across 25+ states, and thrive in an environment where purpose, collaboration, and growth fuel everything we do.

What are we looking for in this position?

• 3–5+ years of experience in healthcare administration, benefits administration, or healthcare technology
• Understanding of healthcare operational workflows including claims processing, eligibility, or plan administration
• Strong analytical thinking and problem-solving abilities
• Ability to communicate complex system concepts clearly
• Strong organizational and collaboration skills

What We Consider a Plus

• Experience supporting client operations or system implementations
• Exposure to claims workflows, plan configuration, reporting, or system automation
• Experience participating in cross-functional teams supporting system solutions

What will you be doing?

Client Operations & Support

• Manage the day-to-day operational needs of VBA clients, including Zendesk ticket management, client meetings, ongoing training, and operational support.
• Serve as a primary point of contact for client questions related to platform functionality, workflows, and best practices.
• Provide guidance to clients on system usage, configuration logic, and operational processes.

Functional Domain Expertise

• Develop and maintain expertise within assigned platform domains
• Serve as a subject matter expert for both clients and internal teams within credentialed domains
• Provide guidance on configuration logic, system behavior, and operational workflows
• Support internal teams by answering domain-specific platform questions

Cross-Team Collaboration

• Work with Product teams to identify potential system improvements or enhancement opportunities
• Collaborate with Data Integration teams when domain knowledge impacts data workflows or reporting
• Participate in cross-functional discussions to improve platform usage and operational processes

Knowledge Sharing & Communication

• Participate in functional domain Slack channels where teams collaborate on system questions and solutions
• Share best practices and insights with colleagues across departments
• Contribute to documentation that strengthens organizational knowledge of the platform
• Help maintain clear and consistent communication across teams regarding platform functionality

Continuous Learning & Growth

• Expand knowledge of the VBA platform by earning additional domain credentials
• Participate in internal knowledge sharing and mentorship opportunities
• Contribute to the ongoing development of best practices and system expertise across the organization

Travel Requirements: 20%

Location: Remote

What can VBA offer you?

Purposeful Work. Flexible Culture. Human-Centered Tech.

At VBA, you'll be part of a team that's connected by mission and driven by innovation. We offer the flexibility to do your best work from wherever you are, the tools and support to grow your career, and the chance to make a real impact on the healthcare experience. Our culture blends trust, collaboration, and curiosity—giving you space to think boldly and the structure to succeed.

Work/Life Balance:

• Remote/Hybrid Schedules (depending on job role)
• Time off:
  • 12 Paid Holidays
  • Responsible Time Off
  • Volunteerism Day
  • Paid Parental Leave:
    • 2 Weeks: Bonding Leave
    • 10 Weeks: Supplemental Medical Leave (for Birthing Parents Only)

Financial Health-Company Sponsored Benefits:

• Life insurance-$500,000 guaranteed issue
• Short- and long-term disability insurance
• Employer match on employee 401(k) contributions
• Broadband Reimbursement up to $120

Health & Wellness:

• Health Insurance (2-Medical Plan Options)
• Dental and vision coverage also subsidized by VBA
• Employee Assistance Program