ServiceNow Techno-Functional Architect- Remote in Mexico

The Dignify Solutions, LLC

ServiceNow Architect

Experience: 8–12 years in ServiceNow, with at least 5 years in a techno-functional or architectural role.

Should understand architecture, database and design and develop new requirements.

Expertise in ServiceNow modules: CSM, FSM (techno-functional roles) and ITSM, ITOM, CMDB, SecOps, HRSD, ITAM. JavaScript, Glide APIs, scripting frameworks, Flow Designer, Workspaces, UI Policies.

Integration technologies: REST, SOAP, MID Server, APIs, ETL methods.

Lead end-to-end functional and technical design for ServiceNow modules like ITSM, CSM, FSM, CMDB, ITOM, SecOps, HRSD, and ITAM.

Conduct stakeholder workshops and translate business requirements into solution blueprints, user stories, acceptance criteria, Visio/architecture diagrams, and functional specs.

Architect and implement robust integrations (REST, SOAP, MID Server, Integration Hub) with third-party systems like LDAP, AD, SAP, Workday, using APIs and ETL.

Establish governance frameworks, best practices, coding standards, and Design Authority processes to enforce architectural integrity and platform scalability.

Provide technical leadership through design reviews, code reviews, mentoring developers and administrators, and ensuring adherence to standards.

Oversee application of product enhancements, version upgrades, platform performance tuning, and compliance/security frameworks.

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Vacancy posted 16 hours ago

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