Health Information Specialist

Job Description

Job Description

Who We Are:

SAC Health empowers our patients and their families to live vibrant and healthy lives through culturally responsive, exceptional care. Patient-centered, whole-person care. Our unique, full scope, team-based approach is what makes SAC Health the provider of choice for patients.

Top-Tier Patient Satisfaction Scores | Largest Teaching Health Center FQHC | 11 Locations offering 44 Specialties | NCQA Patient-Centered Medical Home Level 3 Certified
Multi-Site Approved for NHSC & NCLRP loan forgiveness programs - NHSC/Nurse Corps/Pediatric Specialty | HPSA Scores: Primary: 17 | Dental: 25 | Mental: 20

File and retrieves medical records; receives, sorts, E-files and files medical paperwork, answers phones, makes patient appointments, sends and receives medical records to and from departments, check medical records in/out, processes release of information, faxes and provides services to patients. Performs other duties as assigned.

Schedule : 4 days per week, 10 hours per day, Tuesday _ Friday 7:30-5:00pm | Location : Brier Clinic, San Bernardino, CA

ESSENTIAL FUNCTIONS AND DELIVERABLES

• Pulls patient records upon receipt of phone request.
• Retrieves and files medical records using the medical record number.
• Electronically files scanned images into the Electronic Health Record.
• Identify correct medical record numbers for loose papers and files papers in paper and
  electronic charts appropriately.
• Reorganize patient chart for scanning into the electronic health record; Prepares
  documents for scanning to ensure the integrity of documents in the electronic medical
  record.
• Logs the patient charts out to the requestor.
• Organizes charts into groups in preparation for delivery and pick up.
• Retrieves charts from off-site storage; Searches for missing charts and keeps
  supervisor informed of status.
• Attends educational classes for further enhancement.
• Answers the telephone, follows up on caller's request and STAT requests.
• Attends to walk-in requestors based on daily schedule; Prints appointment listing and
  pulls charts for the next day schedule.
• Handles pharmacy request, by tasking and noting in the electronic medical record
  system.
• Process all incoming faxes and mail and routes documents appropriately to the
  providers and nurse manager.
• Verifies legitimacy of all incoming authorizations for release of protected health
  information; Secures valid authorizations for release of information; accurately
  identifies information to be released.
• Evaluates STAT requests and responds appropriately per policy. When necessary, fax
  cautiously according to policy.
• Processes return and certified mail and check for continuity of care.
• Process subpoenas. Verifies validity of subpoena including correct address, notice to
  consumer processed, and sufficient time allowed to respond. Reviews the patient
  record for subpoenaed information and any sensitive material prior to release, oversees
  copying of prepared medical records for subpoena and maintains a log of all subpoenas
  served.
• Must be able to adhere to the Attendance policy and procedure.
• Ability to collaborate, teach, support and function in a teaching organization that
  builds, coaches and embraces interns and residency programs. Must demonstrate a
  passion for the team and have the ability to consistently work with rotating doctors,
  residents and interns, while continuously building a trusting, safe, patient centered
  workplace.
• Demonstrate the ability to be culturally sensitive and respect diversity, work
  effectively and with individuals of different cultures and socioeconomic status; Passion
  for service.
• Must be able to work in a possible high stress environment, yet also where your work
  has a great community impact.
• Other duties as assigned.
• This document is not all-inclusive as to the Essential and Marginal functions of the job and is subject to change.

QUALIFICATIONS:

• Education: High School diploma or equivalent required.
• Licensure/Certification: As a requirement of this position you must receive EPIC certification for the module you have been hired into.
• Experience: Minimum of 1 year of Medical Records experience preferred; release of information and electronic health record experience preferred.
• Essential Technical/Motor Skills: Inputting data, speaking clearly, handling/gripping charts and pagers; digital dexterity. Familiar with use of telephone, fax machine and proficient of computer and 10-key. Experience with document imaging and indexing. Must have pleasant and courteous telephone voice manners. Must be knowledgeable in many types of office equipment.
• Interpersonal Skills: Strong public relations and communication skills in dealing with patients and their families. Communicate well with medical staff, outside agencies, public and co-workers. Ability to maintain a professional attitude in difficult situations and communicate effectively. Understand needs of clinic and is a team player.
• Essential Mental Abilities: Critical thinking skills and attention to detail. Must be able to be flexible to variety of tasks and be well organized. Must be able to handle multiple telephone line ringing simultaneously.
• Work Eligibility: Must be legally authorized to work in the United States on a full-time basis. Must not now or in the future require sponsorship for employment visas.

EEO : SAC Health is committed to fostering a diverse, equitable and inclusive work environment and is committed to being an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Full Benefits Package!

Industry Leading PTO Accrual (accrued per pay period) | Sick Leave | Paid Holidays | Paid Jury Duty, Bereavement | SAC Health Covers approximately 85% of Team Member health premium costs (may vary w/benefit plan selection) | Retirement - up to 8% employer contribution | Continuing Education and Learning Benefits | Annual Mission Trip and much more!

Learn More About the Work We Do:

SAC Health's Mission: SAC Health's mission is to reflect the healing ministry & love of Jesus Christ through healthcare, education & partnerships that empower our communities to flourish.

SAC Health's Core Values: Quality Healthcare - Teamwork - Wholeness -Integrity - Compassion - Excellence - Humble Service - Respect