Client Success Manager
Virtual Vocations Inc
To support a growing client base, the full-time California Licensed Client Success Manager will consult with clients to identify needs, analyze data for solutions, and enhance client relationships while working in a hybrid remote environment. Key responsibilities Consult with clients to define needs and determine the scope of investigations for solutions Analyze data related to claims and client relationships to recommend actionable solutions Manage account retention efforts by attending quarterly review meetings and providing reports on accounts at risk Required qualifications Bachelor's degree or equivalent combination of education and experience 5 to 10 years of related experience in client success or account management Specific knowledge of California Labor Code and its application to Workers' Compensation Experience in conducting customer satisfaction surveys and reporting Strong technical skills related to Workers' Compensation programs
Vacancy posted 7 hours ago
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