Mobile Service Coordinator

Job Description

Job Description

The Mobile/Remote Service Coordinator is critical to the overall success of Mobile Service at the dealership. This role coordinates and manages all Mobile Service activities within the dealership.

Skills/Knowledge – Knowledge of Service Advisor functions, knowledge of dealership operations, customer focused, business acumen, people leader Qualities – Trustworthy, personable, good communicator, confident, decisive, organized, skilled in conflict management, dependable, adaptable, thorough

Responsibilities • Manage RO Process - RO creation • Mobile Service Advisor - Ensure correct parts - RO closeout - Process payment • Manage Parts Process - Coordinate with Parts Department to ensure parts availability for repair - Coordinate with Parts Department to add additional sales opportunity parts - Ensure Mobile Service Unit is loaded with needed parts for repairs - Add parts to the RO as required - Ensure unused parts are accounted for and added back to inventory • Schedule - Coordinate with BDC (where applicable) to ensure Mobile Service Unit is adequately scheduled - Take incoming Mobile Service requests - Determine scheduled day and time, maximizing route optimization • Route - Utilize Route Optimization to set Mobile Service appointments • Dispatch - Dispatch appropriate Mobile Service Unit and Technician for requested repair - Determine if repair request is within Mobile Service scope • Customer Communication Prior to and During Repair - Confirm customer appointment - Communicate day of Mobile Service status • Customer Follow-Up - Ensure customer satisfaction • Prospect - Partner with Fleet staff to solicit Fleet business • Marketing - Partner with dealership Marketing Department to promote Mobile Service