Salesforce Business Analyst

Job Description

Job Description

Job Title: Salesforce Business Analyst
Job Code: AZ 13580
Client: State of Arizona – Arizona Department of Economic Security (AZDES), DTS
Location: Phoenix, AZ – Hybrid/Local
Duration: 6 Months from projected start date
Work Hours: Standard business hours
Work Location: 1400 W. Washington St., Phoenix, AZ
Closing Date: 09/11/2026 at 4:00 PM
Work Arrangement: Primarily remote; travel to different locations will be required

Position Overview
The State of Arizona is seeking an experienced Salesforce Business Analyst to collaborate with business and IT teams on Salesforce-related requirements, enhancements, configuration, testing, and process improvements. The candidate will serve as a liaison between business stakeholders and technical teams while supporting Salesforce projects, documentation, user training, and change management.

Key Responsibilities

• Gather, analyze, and document business and technical requirements related to Salesforce. 
• Translate business needs into functional specifications and collaborate with developers on scalable solutions. 
• Act as a liaison between IT and business stakeholders. 
• Perform gap analysis and identify process improvement opportunities using Salesforce capabilities. 
• Support configuration and testing of Salesforce objects, workflows, validation rules, and reports. 
• Assist with Salesforce projects and enhancements to ensure timely delivery. 
• Develop and maintain process flows, data maps, and technical documentation. 
• Conduct user training and support change management activities. 
• Stay current with Salesforce capabilities and recommend best practices. 

Required Skills

• 5+ years of experience as a Business Analyst, Systems Analyst, or IT Analyst. 
• At least 2 years of Salesforce experience. 
• Strong experience gathering and documenting business and technical requirements. 
• Experience with Salesforce Sales Cloud, Service Cloud, or other Salesforce modules. 
• Experience working with cross-functional teams. 
• Experience with Agile methodologies (Scrum/SAFe). 
• Experience with Jira or Azure DevOps. 
• Strong communication, analytical, problem-solving, and stakeholder-management skills. 
• Experience managing or supporting large Case Management systems. 

Preferred Skills

• Salesforce Administrator (ADM 201) or Salesforce Business Analyst certification. 
• Experience with data migration, integration tools, or Salesforce APIs. 
• Knowledge of Salesforce reporting and dashboard tools. 
• Experience with COTS/enterprise Salesforce implementations. 

Important Notes

• Local Phoenix candidates only. 
• Position is primarily remote but travel to different locations will be required. 
• Candidate's current location should be clearly listed on the resume. 
• Do not submit candidates previously submitted to Posting 13172. 
• Candidate must have Salesforce experience. 
• Hybrid/onsite requirements may require periodic reporting to the Phoenix office. 

Primary Skills
Salesforce Business Analysis | Salesforce | Sales Cloud | Service Cloud | Business Requirements | Technical Requirements | Gap Analysis | Process Improvement | Agile | Scrum | SAFe | Jira | Azure DevOps | Salesforce Configuration | Case Management | Data Migration | Salesforce APIs | User Training | Change Management | Process Flows | Data Mapping | Reporting & Dashboards

Flexible work from home options available.