Senior Groups Sales Manager

Company Description

​​​​​Since 1907, Fairmont has served as the San Francisco residence for U.S. presidents, world leaders and entertainment stars. The landmark hotel offers 606 well-appointed guest rooms and suites, three distinctive restaurants, a health club and easy access to the city’s most popular attractions. Fairmont San Francisco is located atop Nob Hill at 950 Mason Street.

Fairmont is proud to be an Equal Opportunity Employer. Feel free to visit our website at to find out more about our company.

Job Description

Through your passion and motivation, you sell memorable experience to guests who stay in your property. You are professional and knowledgeable about your property, and you build strong relationships and create bond with your guests.

What you will be doing: Reporting to the Director of Group Sales, responsibilities and essential job functions include but are not limited to the following:

· Consistently deliver professional, friendly, and engaging service to both internal and external clients.

· Prospect, solicit, and contract group and banquet business through strategic action planning, market research, and direct sales efforts.

· Achieve or exceed monthly, quarterly, and annual sales goals by developing new accounts and maintaining existing ones.

· Sell hotel guest rooms, meeting space, and related services including food and beverage, AV, and outlet venues, ensuring alignment with customer expectations and hotel revenue targets.

· Establish parameters, quote and negotiate rates within established guidelines, and confirm group bookings through executed written contracts.

· Maintain detailed account, contact, and activity records using OperaCloud Sales System and other relevant platforms.

· Travel to target markets for client meetings, sales calls, tradeshows, promotional events, and conferences as required.

· Build and maintain strong relationships with key stakeholders including existing and potential clients, Accor Global Sales Offices, local tourism boards, and sister properties within the Accor portfolio.

· Coordinate closely with internal departments such as Event Services, Front Office, and Catering to ensure all contractual details are executed and client satisfaction is achieved.

· Monitor market trends and gather competitive intelligence to identify and capitalize on new group sales opportunities.

· Organize and host site inspections, FAM trips, and other client engagement events to promote the hotel and its offerings.

· Develop and present weekly, monthly, quarterly, and annual sales reports as required.

· Uphold all departmental policies, procedures, and safety standards.

· Balance operational, administrative, and client needs effectively.

· Perform other job-related duties as assigne

Qualifications

· Minimum of three years of sales experience

· Bachelor’s degree preferred

· Proven ability to build relationships and find new business: prospecting, networking, site inspections and sales calls

· Excellent verbal and written communication skills and strong attention to detail

· Excellent time management skills

· Catering Sales experience a plus but not required

· Keep abreast of industry trends and share information with all staff

· Excellent organizational skills, with the ability to prioritize tasks and juggle many tasks simultaneously

· Superior problem-solving/strategizing skills

· Excellent overall computer skills including Microsoft applications, with advanced knowledge of Excel and PowerPoint, and OperaCloud/ Sales

· Proactive mindset to anticipate and support changes in our business

· Conformity to the highest standards of personal integrity and ethical behavior

· Exceptional customer service abilities

Physical Aspects of Position (include but are not limited to):

· Frequent standing and walking throughout shift

· Occasional kneeling, pushing, pulling, lifting

· Occasional ascending or descending ladders, stairs and ramp

Additional Information

All your information will be kept confidential according to EEO guidelines.